Patrick Baldwin: Lets do it right now. The COO lives in Anaheim. I appreciate your time. I walked in and I was a management trainee. A smart guy. I'm fine with that and I like that because it's 100% their decision and not an auction process at the highest price. It had to do with some fish. It was everything else with 35% pest control and now it's majority pest control. John highlights the #1 consideration that Rentokil North America has as a buyer, which may remind you of Episode 14. They don't need to be the face of their company. Forget COVID for a minute. One of the things that always interests me is that when Rentokil first bought Ehrlich, there was a lot of smoke in the market about who the hell is Rentokil? I wish it all couldve gone better. They typically quit their boss., Lets say were going to work on specialist retention, we would start looking at why they are leaving us in the first place? JP McHale. Part of Rentokil Initial Engaged Employer Rentokil North America Add a Review About 397 Reviews 567 Jobs More Overview 397 Reviews 567 Jobs 247 Salaries 21 Interviews 137 Benefits 15 Photos 209 Diversity + Add a Review Rentokil North America Employee Reviews about "john myers" Updated Mar 29, 2023 Search job titles Search Reviews Filter Clear All Of the 9,000, 3/4 are frontline colleagues doing work out there in a vehicle, answering a phone, or selling something. I don't know if this is still the case but there was at least one year when Rollins was Ford's largest customer. I know it wasn't you single-handedly but the way that you've done that is building a fantastic team around you. It's because they weren't a culture fit.. Patrick Baldwin: I appreciate that. Paul Giannamore: That was back in 2007, 2008. I didn't mean it to come off in any way.. What I found was we were limiting our search capabilities to those that were in that geography., My head of HR lives in DC. John Myers: We want our technicians/specialists to back into the parking spot. There wasn't a strategy. We have this thing called positive discontent. There's continuity of thought and process. Now they're trying to play catch up and they have this feeling of ownership. to let us know you're having trouble. That's a great success story. Is it different? What does that do? The job and the title thing works out every time if you pick the right boss to go work for with the right company. If you're all expecting every 9,000 employees to hear my voice and act on it and not be dependent on hearing your voice on the same strategy, were in big trouble. Similar to Episode 17, Paul engages with John as if he was a $5 million pest control business CEO. There was a lesson there., The lesson I share with people that are looking for jobs all the time is this lesson. We all learned this lesson. He was passionate about it. I'm not afraid to do it., Andy Ransom and I were talking about this. He reset the expectations and said, You can do more outside of our company than you can do inside of our company. It was a great piece of recommendation for me. Rentokil has done a great job acquiring quality platform businesses, allowing them to run somewhat standalone but still taking some key people., Some of the deals that I've worked on, they've taken some key individuals within the platforms that they've acquired and allowed them to ascend the throne to greater regional or even national type positions. Once in a while, we say, Do you know whos the best next new customer? If you grew up in New England, you're used to the straightforward, in-your-face no., Paul Giannamore: Get the hell out of here, John., John Myers: I didn't get that straightforward, in-your-face no. Paul Giannamore: He should record himself doing it and have his guys play it. Please help us protect Glassdoor by verifying that you're a I was smart enough to go down on the shop floor early on and talk to the frontline shift supervisors who had been doing this job for twenty years and did know and say, I'm here not to get in your way. He's always full of interesting stories. I did ask you about the salesman, John Myers, making the pitch to Rentokil., John Myers: Those three especially are important. All these kinds of tactical things that fit into a bundle of things that you have to deal with as a manager. The last time you and I saw each other was pre-COVID. Embedded in there is an obligation that they are going to return home safely to their families. They were a nimble, fast-moving, competitor of American Can.. Even the best ones, you'd look at it and you go, We could have done that better. This one was interesting. The company also provides hygiene services, including the provision and maintenance of products, such as air fresheners, sanitizers, feminine hygiene units, hand dryers, paper and linen towel dispensers, soap and hand sanitizer dispensers, toilet paper dispensers, and floor protection mats. When you're sitting down with a seller, the sellers are worried about his people and the people are worried about losing their jobs but you're in the service business and it's done by people. Is it because their first day at the job was horrible? One of the things that I wanted to talk to you about is, is John Myers the person and John Myers the manager? The question is, how do you grow profitably? Paul Giannamore: Talk about a guy who's a true North for the business. I go in thinking black and white. Paul Giannamore: My experience coming out of Bulge Bracket Investment Banking, prior to getting into pest control, I was dealing with extremely large transactions. We're behind. Prior to that, he was President and Chief Executive at BioQuest LLC. I didn't know if you're focusing on your clients improving customer retention or when you're taking them through the process of customer retention is a big deal. A branch manager can manage up to four ops managers. Three-quarters of my week, day, month, is spent on those three things either in meetings that support those efforts or in the field to see what's going on with those efforts.. That could be a real challenge. The reason being is, at that moment, they know what's behind them. For the most part, it was him doing everything from the front-end valuation submitting the approval memo, the Investment Committee to going out conducting DD and executing the deal. Paul, we talk about marketing, sector focus, and things. You've got HomeTeam, Crane, and Northwest. My guys are smart. I have been trained in and people understand why we're doing this, not because I'm the boss and I told you to do the thing and all the other elements associated with being successful in the space. Anybody who had a disease transmitted by a tick factor will tell you that's more likely than West Nile and the like. That's a great point, Patrick. Patrick Baldwin: I don't know as much about Rentokil as you. Selling shouldn't be considered a negative. If they're supposed to be chapter one after month one, chapter two after two, what percentage are on schedule? Prior to that, he was President and Chief Executive at BioQuest LLC. I'm going to flip it the other way. This was probably around 2008 or 2009. You and I talked about the Brandon Hier episode, which we wanted to do. Hopefully, don't pick a place where you can't get where you need to go because that's probably going to affect your capabilities. That means that the average net salary Germans bring home is 2,636. 500 Spring Ridge Dr Reading, PA 19610 7600 Little Ave Charlotte, NC 28226 PO Box 13848 Reading, PA 19612 1125 Berkshire Blvd Reading, PA 19610 1000 S Labarre Rd Metairie, LA 70001 500 Spring Ridge Dr Wyomissing, PA 19610 1125 Berkshire Blvd Wyomissing, PA 19610. It's an important factor. There are no older and 11 younger executives at Rentokil Initial Plc. We've got a 10% market share and we're the third largest. John, thanks for coming on The Buzz. They've got a lot of questions., Older customers that you've been servicing for years its like, Patricks guys are coming out. There's a separation that has to occur. Wenn Youre going at my attempt to buy Rentokil North America.. Are those discussions you have with your managers? That's why it gets harder for the 5-guy to go to 10, 10 to go to 15, and 20. The other part Andy is amazing at is he realizes that some of the things that we're trying to fix have been in place for fifteen years. Almost every time I would see you, irrespective of where we were in the country, you were like, I'm going to be showing up to dinner a little bit late because I'm going to go spend some time with a customer., Patrick Baldwin: Its the polite no, Paul.. It turns out that in the future when asked this same question, John can reference this episode. All of a sudden, they're going to turn this thing into some European nightmare. los inconvenientes que esto te pueda causar. excuses voor het ongemak. hE joined Rentokil Initial in 2008 as President and Chief Executive of the Pest Control division in North America. They're going to put me with their best guys. The one next to the one we serviced. You might not like pizza parlors but if it's right next to the school, it might be the right answer to that question in some markets. When I first met Vic and Jim, we were at Reading Terminal down in Philly, having a bite and Vic was talking about growing Ehrlich.. Some other acquirers are continuing to learn how to do that but that is an effective capability that Rentokil North America has built now. When you brought up safety meetings, maybe bureaucratic, in my business, it's an incredible tool that tells the guys that are doing a lot of work that you care about them. He had some subject matter experts that he pulled on. om ons te informeren over dit probleem. Paul Giannamore: You leave Cintas. On the factory floor, I would walk the floor and I'd say, Bob, have you been on your break? He'd say no and I'd say, Its time to take your break. Out there in the field, our folks are pretty dedicated to the task at hand. Ep 30 - John Myers, CEO of $1.5 Billion Rentokil North America For more than twelve years, John Myers, Rentokil North America CEO, has scaled a regional pest control business into a national empire. My company was bought and sold. Some other day.. I joked in the interview that the last time I saw him he and I were talking about the fact that I was surprised that he's still around because it's not uncommon for chief executives to head off to other businesses.. Don't worry about the job and the title. If you're in marketing, you dream up brand equity. We took that model where we had an overlap of Ehrlich managers. If you look at your specialist/technician retention rates and you decide that they're not high, you could say it's because we're not paying enough. Career progression is very much available. Those leaps mean instead of twenty people servicing accounts, you now have 80.. That helps me to be prepared. I had Vis--vised everything that I had done historically around the globe., Over time, when about Rentokil versus Orokin versus Terminix versus Anticimex, for example, as the M&A market has continued to heat up in years, all of these players had to get more sophisticated. Over time you build an organization, and I can think of a lot of guys who haven't gone out. It's 3 or 4 of us making you a commodity mostly selling to the largest bottlers in the world, a commodity with strong buying power. The mindset is the same, its the cultural nuances around the edge and how certain things happen, like if you're in one country and you're used to doing it one way. Paul Giannamore: First off, get the relevant data and understand the cause and effect behind it. Mosquitoes are a form of pest control. The other thing is you have to be good at your current job, which is not going to move garbage around. They were competing with Crown Cork & Seal. There's a lot of them. We also tied the customers' phone numbers, emails, texts, and all that stuff to the phone system which allowed us to track how many incoming calls for each unique, discrete customer and the duration of those calls., The question was, Where does this pest control company spend most of its service time, as far as calling. It turned out that approximately 70% to 80% of phone time with the office was spent on the phone with new customers because, with new customers, there's a lot they don't understand. I know where you're going at. For more than twelve years, John Myers, Rentokil North America CEO, has scaled a regional pest control business into a national empire. Once again, thats pest control in our customers yards. Your team has always been reasonable. Do you remember my Atlanta story? We own them as pest control providers and we've got a lawn care company killing mosquitoes. Good companies probably ask the second question and really good companies ask this third question, which is, Are we resourced to successfully deliver this solution at this moment in time? Paul Giannamore: They're thin down in Texas. You can do a little bit on price increases. As an outsider looking in, how would you describe Rentokil culture? Paul, this might be the most selfish thing I've ever said to you on the show. That's why early in his career he decided it was important to head back to school to earn his MBA. Go to work for a good boss and a good company. Features; Our data; Clients; . I'm talking about Rentokil North America vis--vis the other players rather than Rentokil globally because I do deal with Rentokil all over the world. I've always thought the potential likelihood of something catastrophic happening is on the road and not necessarily Mrs. Jones backyard. Patrick Baldwin: Mike Rogers spoke about doing 60,000 miles a week or 2.5 trips around the Earth. Mike Rogers spoke about it. We're not celebrating it when we save a customer. You brought up MCS, VDCI, VDA, and Solitude. It's not fair to the colleague. Further, the company installs and services interior and exterior plant displays, flowers, replica foliage, Christmas decorations, and ambient scenting for commercial businesses; offers property care services; and provides a range of specialist cleaning services, such as graffiti removal deep cleaning of kitchens and washrooms, trauma cleaning, and flood or fire damage cleaning, as well as specialist medical and hygiene services. Ryan leads DTK Facility Servicess over 1,600 employees across 190 counties. The other thing that I will say is I've never had an indemnification claim with Rentokil. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie At least historically, John Myers and John Wilson and all these guys have proved to me that if Ive got a problem a year from now, I can likely call Johns cell phone number and he's going to pick it up and say, What's the problem?
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