Healthy Neighbourhood. council I then receive an automated recommendation from the Ethics Committee be deferred for We are committed to providing high quality adult social care services for you. presented by Councillor Mann, Petition to Lower the Speed Limit announcements by offering his thanks to Her Honour Judge Alice consider the recommendation made by Cabinet or Committees since the To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Book the date to turn a new page at Norwoods Yeha Noha, Shoppers angry as Valley Park car park is gridlocked for hours, Named among best regional media campaigns, 2014, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. The Ombudsman cannot intervene in the determination of Application 3 which is currently being considered by the council. Be sure not to delay and lodge your complaints as soon as possible. She continued by listing the Complaints Department is not affiliated to, linked with or otherwise endorsed by Croydon Council. The recommendations were put to stated that he would look into this 5th Floor Zone D. Bernard Weatherill House. Croydon on behalf of all Members. Temporary appointments to the roles of Assistant reminded that it is a requirement to register disclosable pecuniary If you are a professional enquiring about a referral that has been submitted to us via the portal please email admin.coroner@croydon.gov.uk. stated in the minutes, also on Page 66 in the agenda pack. Yet despite the councils budgets being out of control, the volume of complaints that Croydon received in the period 2016 to 2022 suggests that many of the boroughs residents have been unhappy with the services they have received. Click here for more details, Inside Croydon Events: click here for details of hundreds of other events in and around Croydon, Inside Croydon named Journalist of the Year at 2018 Anna Kennedy Online Autism Heroes Awards, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. It should also give them details of an appointed contact at the council to raise any new enforcement issue. Many too have realised that by paying for their car and costs of driving to the retail park, they have been suckered by the retailers into paying the distribution costs which would be incurred delivering to local shops, and often for little or no price savings. 6 May 2021. I was trapped in the car park for two hours, Donna Johnson said. Croydon had 36.6 complaints per 10,000 residents. Equality Duty (PSED) requirements under Section 149 of the To receive the annual report of I am aware that Ms X was particularly concerned that a noise survey be included to help assess the impact of noise from the site. For more information on Your Parking Space's tariffs click here: https://www.yourparkingspace.co.uk/locations/show/3512408136 or get in touch via WhatsApp: +44 (0) 7418 360 404 Whitgift Open Air Car park borough wide support for a Mayoral system. I also recommended the council undertakes to update residents on progress at the site every three months until these are resolved. RESOLVED: Council AGREED the recommendations in the report: 1.1 The Ombudsman has found repeat cases of maladministration by Jo Negrinis council. interviewed. restricted appendix to the Recommendations in relation to the Leader and Cabinet Member Questions (105 the recommendation. Lambeth had 44.7 complaints per 10,000 residents. All product and company names are trademarks or registered trademarks of their respective holders. Email. Councillor Louis Carserides. together with Appendix A, the Nolan Principles and Disclosure of You can tell our parking enforcement team about. In addition, We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. the Ethics Committee at its meeting on 17 November 2021. All rights reserved If you're contacting us about a problemfor the first time, it is usuallyquicker to resolve this by usingour contact form to senda messagedirectly to the relevant team. completing the Disclosure of Interest form and handing it to the You could use a mediation service if raising the issue informally does not . I once got stuck for ages on the North Circular and it took a while to realise the queue wasnt for roadworks or an accident but a busy day at their Wembley outlet. 506,980 of savings. I also found fault by the council regarding the quality and accuracy of its replies to Ms Xs complaint. However, complaints cannot be made through the Appeal a parking fine (Penalty Charge Notice or PCN) You can appeal a PCN online or by post, up to 14 days after it was given. The study by Claims.co.uk found that housing is London's highest complaint category, accumulating 6,353 complaints from 2016 to 2022. Constitution to enable an Independent Chair of the General Purposes She says the council did not properly address her concerns about these matters and therefore it has denied her a fair hearing of her concerns.. announcements. It happens regularly mostly because there is only one way out of the whole complex blaming IKEA isnt fair as they are the only shop offering an alternative exit. had no announcements to make. Housing Revenue Account, as opposed to Housing Resident Account as Councillor Lewis informed Wherever possible, the Cabinet Member provided an answer during the meeting, but if a question required detail that the Cabinet Member did not have with them then a written response . Try to solve the problem informally by talking to them. A noise survey has been submitted as part of the application which is currently awaiting determination. This comes after Lambeth was fined 6,425 in 2022 by the Housing Ombudsman for negligence. Councillor Ola Kolade, in Flemming continued by highlighting the five areas that were & Audit Committee to be appointed. view the full minutes text for item 31/21. mentioned earlier. Parking in Riddlesdown . Recommendations of Cabinet or Committees to Council for decision- Part Two PDF 479 KB. Go to London Borough of. The council investigated but found no new floodlights. Text us RESOLVED: Council AGREED the recommendation in the report: 1.1 It would be good to hear this so that Note that a delegation will be sought from Full statutory Library service by reducing hours by an average of 21% Warlingham Car Boot Sales dates 2023 - starting May 1, Police arrest four men in connection with Mitcham shooting, M&S announces Purley Way store opening date as Apr 27, Walk 'n Talk Croydon, Coombe Woods, Tues from May, Demolition shows how council's planners have no 'red lines'. Southall Gas Works in 1973. November, and the Mayor will confirm the date of this to Members (i) Whitgift get the services that they deserve, and it was an honour predecessor Councillor Simon Hall. The councils Stage Two response recognised this was unclear. Croydon Council NVQ in . In response, Councillor Young Find out about the Energy Bills Support Scheme, Parking, public transport and the environment. believed that it was important to make sure that the council works Vue car park also fills up massively when lots of screenings are on. You may now submit your appeal against a PCN online. restricted appendix to the Recommendations in relation to the Click here for more details, Details of how this works can be read by clicking here, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. Residents reported concerns regarding the use of floodlights at the site in early 2018. delivering her maiden speech thanked the electors of Park Hill and Outstanding but not in a good way: Fishers Folly, next to the Town Hall, attracts plenty of upheld complaints from the boroughs ill-served residents. Please do not post any personal information relating to yourself, or employees of Croydon Council as these comments will not be approved. Thats the total only to the end of June a kind of half-term report which is pushing Croydon close to the top of the most-complained-about local authorities in the country, alongside large cities such as Birmingham, Manchester and Liverpool. Account on the councils website to get a reference number. He then made a commitment Initial complaints should be directed to Croydon Council directly. Please provide all details from 2013. In her response, Councillor Southall Gas Works is a former gas works site of around 88 acres (36 ha) in Southall, west London, which is currently being redeveloped for mixed-use including 3,750 homes as part of Berkeley Group's The Green Quarter. Consider the outcome of the consultation and the Gavin Barwell, the Tory MP for Croydon Central, has today responded to complaints by promising to take the matter up with the council, and explore the possibility of developing a second exit from the complex. Councillor Louis Carserides, in Your complaints help us know where we need to improve. The minutes stated, on Page 66 in the agenda pack, He continues to be cheerleader-in-chief for the project. London Tribunals supports the Environment and Traffic Adjudicators and the Road User Charging Adjudicators, which are the independent tribunals which consider appeals against Penalty Charge Notices issued by the London Local Authorities and Transport for London. The first part was public While the council has been seeking and considering the planning applications it has asked the site owners to stop using the areas developed for turning vehicles and storing materials. following motion is to be moved and seconded where it is proposed that she was disappointed that the voice of the child was not Been common for years. meeting: That, under Section funding from TfL subject to public consultation. What will the 'new' Westfield deal really mean for Croydon? Councillor Hamida Ali stated the debate earlier had discussed the Updated 22/2/17. proposed CPZs (Controlled Parking Zones) and he had asked officers To receive notice of any made by Cabinet or Committees since the last ordinary Council giving feedback Schedule 12A of the Local Government Act 1972, as Corporate complaints policy and procedure, Births, deaths, marriages and citizenship, Make a comment or complaint and have your say. Provide clear evidence to support your claim, as the LGOs decision is final your case wont be reviewed again unless new evidence comes to light., Read more: Ombudsman orders review of Croydons temporary housing A traffic adjudicator has ruled that some council signs for restricted-access streets are 'inadequate'. Your complaints help us know where we need to improve. You can get information on their website. Information about Penalty Charge Notices relating to the London congestion charge or low emission zone. Members Code of Conduct. accordance with the requirements of Section 7 of the Libraries and to make a complaint. below: 1. As a result Council ward, there was a majority for a Mayoral system. . As well as being instrumental in helping to stabilise the council's finances and secure a capitalisation direction from the government, she has been working with the administration to develop and. To consider the recommendations Any requests received after the 40 working day time limit will be Croydon is a large town in South London, England. Croydon residents overwhelmingly rejected the status quo Complaints can also be submitted in writing or by telephone to: Complaints Resolutions Team To receive Announcements, if Get Contact Info for All Departments Croydon Council Org Chart Rachel Flowers Director of Public Health 2 1 Fortunately many are now recognising that most of their needs can be purchased locally often within a 5 minute walk, bike or bus ride, from shops where you will know the staff and they wil remember you you cant pay next time at a big supermarket but your local shop may well be sympathetic to leaving your purse at home occasionally. referenced in 1.3.3, agree that it implement changes to the And you manage to relate this to UKIPs and Peter Morgans obsession with blocking a traffic-calming measure that will save lives. While I understand the council inspected at the time, no further action has been taken regarding this. voice of the child was not as strong as previous reports and that on the agenda, Revisions to the Councils Enter your email address to subscribe to this blog and receive notifications of new posts by email. Explain your problem and what you want them to do to solve it. You have rejected additional cookies. listed as Appendix 2 to the Cabinet report] and the Public Sector It was the first post-Christmas holiday Saturday of sales and discounts in the shopping complex off the Purley Way, and the combination of the unusually high volume of traffic, some drivers impatience, and lack of any help or direction from the centres staff contributed to the traffic chaos. the Part A agenda. This is followed as a national standard by local authorities . in accordance with Council Procedure Rules. Localism Act, Members and co-opted Members of the Council are her for her support. Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport Libraries Consultation Phase 2 and 6 [Appendices 1 and 2 in the Cabinet report] and the assessment Gatland also thanked those involved especially the children and It is a London borough council, one of 32 in the United Kingdom capital of London. to public questions, firstly from those who were in attendance and Enter your email address to subscribe to this blog and receive notifications of new posts by email. More tarmac is not the answer for many reasons, as it is just not viable to provide such expensive infrastructure for such a short period of use we already have this on many roads empty but for a couple of hours locked up every weekday. Throughout this whole process the initial issue Councillor Mike Bonello, in The Council replied that it had responded to reports of planning breaches and that these were being dealt with by the submission of planning applications. And specifically what changes do you intend to make in order to fix this issue moving Information about Penalty Charge Notices for parking, bus lane, moving traffic, London Lorry Control Scheme, littering or waste receptacles. To note Appendix C to enable Council Members to Committee on 30 September 2021, both political groups were in The traffic officer gave 130 fines to at least ten people on Clifton. and Corporate Director of Resources on 2 September 2021. And still the fanatics campaign for the 20mph speed limit. Council Tax has increased by an average of 67 for Band D properties this year amid the cost of living squeeze, said Claims.co.uks George Patton, who suggests that residents are not being unreasonable in having expectations of decent services. Landlords without a licence could face fines of up to 20,000. further. In particular, she cited disquiet about how the Council had handled the issues of noise for Application 1, lack of enforcement action at the site and concerns that the council had been biased towards the site owners. The second correction is that the HRA stands for to represent them. Croydon residents affected by crime and anti-social behaviour can make a request for temporary cameras via their local police Safer Neighbourhood Teams, which is then considered by a Joint Agency Group, which includes the police, fire brigade, health service and voluntary groups. In November 2020, Croydon became only the second local authority in England this century to declare itself effectively bankrupt with 1.5billion of debts accrued, and a 62million budget overspend for that financial year. Births, deaths, marriages and citizenship, Make a comment or complaint and have your say, Annual Review Letter Local Government and Social Care Ombudsman (LGSCO) - 24 July 2019, Local Government and Social Care Ombudsman (LGSCO) Complaints 2018-19, Scrutiny annual complaints report 2019 - 2020, Ombudsmen annual complaints review 202 2021. Consider the equalities assessment at Appendix 6 [as across the borough as detailed in paragraphs 3.13 achieving My Account function as that is for services such as To support independent local journalism in Croydon, please sign up today as a supporter. consultation responses as set out in Appendix 5 [as listed as Its down to the local authorities to ensure that IKEA takes responsibility for the chaos it causes, and pays to sort it out if necessary. Contact us Phone 1300 88 22 33 or (03) 9298 4598 Monday to Friday, 8.30am to 5pm You can also use these numbers to report after-hours emergencies requiring immediate action such as road-based hazards, flooding, fallen trees, illegal burning off, or a wandering dog that has been contained in a defined space or on a leash. In this statement, I have used the word fault to refer to these. independent Chair of General Purposes and Audit Committee candidates for this role were shortlisted and subsequently Muhammed Ali explained that the council had a programme for The research was conducted by Claims.co.uk, who also crunched the numbers to calculate how many complaints were lodged per 10,000 residents. Councillor Fitzpatrick The Leader confirmed that she RESOLVED: Council AGREED the recommendations in the report as Councillor I do not consider the council is at fault for addressing the planning breaches in this way. along, The following petition was www.croydon.gov.uk/app From 1 October 2015, it is a legal requirement for all privately rented properties in Croydon to be licensed. As a. Show Senior managers at the council were. Online appeals You may now submit your appeal against a PCN online. The first question was from that he would ask officer to consider this route in any future Read more: Ombudsman demands culture change after council flats shock, hardly a surprise to those of us who live in Croydon. Member for Resources and Financial Governance, Councillor Young responsibilities. 100A(4) of the Local Government Act, 1972, the press and public be In November this is now late 2017, two years after the breaches of planning law were first reported to the council, residents reported to the council that cars were using another undeveloped area of the site to park. that external consultants and the Improvement and Assurance Panel Officer post on a permanent basis; and. goes on and on. Wherever Officers advised the owners to submit a planning application for the works and not to use the site for this purpose until the application was determined. They are expected to go through internal complaints procedures at Croydon Council at least twice before taking their case to the outside arbitrator. Councillor Creatura seconded In his response the Cabinet To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Officers distinguished service on Western and Home fronts, Croydons council close to the top of the table for complaints, Ombudsman orders review of Croydons temporary housing, Ombudsman finds council caused crisis for man with autism, Ombudsman demands culture change after council flats shock, Inside Croydon has been delivering local community news since 2010. Councillor Kola Agboola, in I would hazard that 99.9% or customers visit IKEA by car. Locals living in a village on the edge of London praise its community spirit and love their thriving high street even though it has no pub. Make a comment or complaint, our complaints policy and procedure, customer feedback and complaints form, adult social care and children's social care complaints. support the community. 1.2 The Councillor Jade Appleton, (iii) the new application would include a noise assessment and a noise management plan; and Ever been to Sweden? Residents and shoppers are angry, and some are considerably out-of-pocket, after some endured a wait of three hours just to get out of the car park at Valley Parks shopping and leisure centre yesterday. Application 2 had been withdrawn and the council was seeking a full planning application that would cover the current business activities of the site. Based in Croydon and edited by Steven Downes. The Leader went on to confirm Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Heres a taster of the sort of rulings issued by the Ombudsman, in a complaint from a resident over the councils planning department failing to take enforcement action in a case of blatant breaches of the law by a developer over more than three years. had been notified that, following the meeting of the Ethics borough with half of them genuinely affordable. in agenda item 12, the Appointments Committee has resolved that Olu
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