MINI Leeds - Stratstone Official MINI Retailer in Leeds. I just found the customer service very mediocre. Jamie at service reception desk very helpful too. Yesterday I bought, what I imagine will be my last Mini - a Countryman in racing green. I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Excellent service from start to finish. Everything I expected and was promised was done. Stratstone | 15,606 followers on LinkedIn. Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. Keep your eyes peeled for more Big Love content as we set out to deliver. Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Here are 8 tips for writing great reviews. Our dealer network has a broad selection of Approved Used vehicles for you to browse from, ensuring you are never short of choice. Absolute shambles of a company and I will never deal with them again. Thanks again!Customer Services. Find out how we combat fake reviews. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. It meant we could put the car through its paces under conditions pertinent to us. We spoke with Land Rover Mayfair's Head of Business, Steve Palmer, to discuss the retailer's transformation and its benefits. They kept it overnight so they could listen to it cold start and fixed the problem that day. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. . Our Manufacturer News brings you the latest updates from the brands we work with, including new car launches and technology developments. Discover a comprehensive choice of official MINI accessories, parts and lifestyle products. Very knowledable reception staff took very good care of me. I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. What's more, with Stratstone MINI, you can take advantage of an Approved Used MINI with a number of benefits. 2023 Trustpilot A/S. Took just one week from first visit to home delivery. Hi John,We love receiving positive feedback and we appreciate your positive review of your recent visit to the MINI branch in Leeds.We hope you'll consider us again in the future with your automotive needs!Customer Services. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. The communication was great and consistent and has been the most straight forward car purchase I have had. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. This is now the second Mini in succession from this dealership and once again, Paul Rosen was extremely professional and reassuring throughout this transitional process. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Have a wonderful day! Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. At Stratstone, we are proud to represent some of the world's best premium and luxury car manufacturers. Discover Stratstone. Here are 8 tips for writing great reviews. Thank you to the whole team there for their patience and help, especially to Nathan B! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Customer Services, Simply excellent throughout. Find out how we combat fake reviews. Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. It goes against our guidelines to offer incentives for reviews. Stratstone MINI - Posts | Facebook Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. New cars have been difficult to obtain and delays have happened. 3 emails later, two calls and no report. We strive to create the most competitive deals on new MINI models and we always go the extra mile to ensure Approved Used examples are rigorously prepared to the highest standards. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. What are the opening times for Stratstone Mini Leeds? Your review is very important to us, as our goal is to deliver an outstanding customer experience. Very professional, friendly and very informative. Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. Whether you already own a vehicle or are potentially interested in purchasing one, there is a high probability you will want to keep up-to-date with the latest information and news as it is released. Our Stratstone MINI retailers have access to a broad range of offers on MINI's range of new cars. Confirmed by email. The salesman was a very pleasant & helpful young man. My son bought a second-hand car from Strastones and I paid for the car on my debit card. Great customer service at Stratstone MINI Leeds. Stratstone, has been confirmed as the UK leading launch partner of multinational high-tech company BYD. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. Stratstone - MINI Doncaster Reviews | Read Customer Service Reviews of MINI - Stratstone I was dealt with by Ellie who was excellent and the whole process went smoothly. Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www If you would like further information, we take a detailed look at the history of the brands we work with and the cars they make within our Stratstone blog section.A range of videos can also be found on the Stratstone YouTube channel. Total incompetence. The branch is always available for any assistance that you may need. Find your next car at MINI Leeds, where. Very helpful staff and delivered in super quick time. To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! | Read 41-60 Reviews out of 378 . Hi Dawn,Thank you very much for 5* review! Suggested companies are based on peoples browsing tendencies. We also ensure all reviews are published without moderation. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. As always the service was top notch, personable and efficient, and got a great deal on my new car too. Matt Lee-Shevloff. Lovely courtesy car clean and well presented. Rang to book car in for emissions problem, fitted me in first thing next morning. Hi Mr Cowlam,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Wont be buying from them again ever. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. Hi Carole,Thank you for such a positive review. Occasionally we will send out newsletters promoting our offers and discounts. Its Thurdsday.Left several messages. It meant we could put the car through its paces under conditions pertinent to us. Changing our mini at Stratstone Leeds was a good experience, the sales person (R.J) was professional and helpful answering many questions throughout the part exchange process and communication via email/phone/sms first class. Welcome to Stratstone Tyneside. The MINI is loved by many and we are delighted to be able to offer a number of Approved Used MINI vehicles, through our network of 7 Stratstone MINI retailers. Stratstone MINI - . Meet our Service | Facebook Situated on Gelderd Road, Stratstone MINI Leeds can be found just off Junction 1 on the M621. I had a positive experience at Stratstone Mini, Tim Spencer went above and beyond and made the experience stress free and pleasant. Information provided by various external sources. To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! From charitable work, to dealership refurbishments, there are plenty of stories emerging from our extensive network of retailers across the UK. I had an MOT, service and also had a new service plan set up. I will never use Stratstone Mini again. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! We never felt under pressure, and were offered a very reasonable price. We use dedicated people and clever technology to safeguard our platform. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Explore the MINI Special Edition range, a unique reimagining of popular MINI models designed for the individual within. Do you agree with Stratstone - MINI Leeds's TrustScore? Best wishes, Customer Services. The entire team at Leeds seem an exceptionally welcoming team. I wouldnt take my beloved mini anywhere else to have works done. Travelled to dealership to collect car and handover was seamless. The tyre change was done whilst I waited, plus I was able to retain as a spare the best of the tyres that had been taken off. All rights reserved. Do not use Stratstone Silverlink if you are used to good customer service, it is appalling. Occasionally we will send out newsletters promoting our offers and discounts. . We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. Kindest regards.Customer Services. I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! Also helped with vehicle set up and installing My Mini app explaining everything clearly. If you would like further information, we take a detailed look at the history of the brands we work with and the cars they make within our Stratstone blog section. We also ensure all reviews are published without moderation. This was the 3rd BMW Ive purchased from Damian at Stratstone Tyneside. Collected the car today after he got it sorted in record time. Do you agree with Stratstone - MINI Leeds's 4-star rating? Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. Thanks again!Customer Services. He and is colleague looked after us throughout the sale. Business Development Manager Stratstone BMW and MINI Leeds 4d Edited 48 hours to sell! We also ensure all reviews are published without moderation. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. He showcased Stratstone Mini very favourably. Date of experience: 08 December 2022 I have bought my cars from Stratstone Mini for the last 20 years and over the last 10 from Gary Stewart who has provided the most fantastic customer care ever. Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. Verification can help ensure real people write reviews about real companies. I can now add the Stratstone reputation executive team. Lady very helpful on the phone. Customer Services. Very happy with the overall experience. 16/06/2022 . Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. Very professional & efficient service. Was impressed from initial contact and would highly recommend to family and friends. The salesman was a very pleasant & helpful young man. We are absolutely thrilled that you have rated us so highly! Companies can ask for reviews via automatic invitations. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. The new all-electric smart #1 will arrive on UK shores later this summer, signalling the start of a new era for the smart brand. Charged 150 for a diagnostic report. You can unsubscribe from this at any time. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. The entire team at Leeds seem an exceptionally welcoming team. State of the m4 cs was horrendous! Took my Mini for its yearly service. We are absolutely thrilled that you have rated us so highly! Took just one week from first visit to home delivery. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. - their short term thinking just demonstrates the customer experience is not a value BMW believe in! We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. Our state of the art workshop is operated by a team of manufacturer trained technicians, who have access to the latest tools and equipment required to keep your MINI maintained in line with the manufacturer's service schedule. Travelled to dealership to collect car and handover was seamless. I have just changed my sons Motability vehicle at Stratstone Mini in Leeds. Find out how we combat fake reviews. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! Stratstone Mini Leeds | Car dealership in Leeds | AutoTrader I will never use Stratstone Mini again. Verification can help ensure real people write reviews about real companies. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. Friendly, helpful and knowledgeable staff as always. We use dedicated people and clever technology to safeguard our platform. Hi Phil,Many thanks for taking the time to provide us with this review.We love to see such great feedback! Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. For complete peace of mind, rely on an Approved MINI Service Centre. All my interactions, from the phone, to in person at the dealership, were very robotic. Ryan has been with us for 5 years now, and is an integral member of the team here at MINI Harrogate. Do you agree with Stratstone - MINI Leeds's 4-star rating? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Michael went above and beyond to make sure I was happy. Stratstone | LinkedIn Very knowledable reception staff took very good care of me. I can see we would have a poor relationship if I bought a car from this dealership. Stratstone smart (155 Gelderd Road, Leeds, UK) Car dealership. Voice your opinion today and hear what 106 customers have already said. Hi,Thank you so much for taking the time to review your experience with us. I have bought my cars from Stratstone Mini for the last 20 years and over the last 10 from Gary Stewart who has provided the most fantastic customer care ever. For businesses Categories Blog. CarStore (Nottingham Road, Beeston, Nottingham, UK) . Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Purchased my MINI from here several years ago now and it's always fantastic service. Hello Phill,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Top notch service today at Stratstone, Leeds.Went in to look at new Minis and ordered a Mini Cooper Exclusiv.Thanks again Paul Rosen (Sales Executive). We are absolutely thrilled that you have rated us so highly! He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. We never felt under pressure, and were offered a very reasonable price. Asked what was more likely, his football team Arsenal winning the Premier League or Labour winning the election, he added: "Us winning the election". He went over and above to make sure the sale went to plan. Would 100% recommend this dealership. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! They think we customers ate stupid!! www.stratstonetynesidebmw.co.uk . Thank you for taking the time to leave us your rating!Customer Services. Communication skills were top drawer. Hi Anna,Thank you very much for 5* review! Browse our wide range of Business Contract Hire offers on MINI's most popular models. Hi,Thank you so much for taking the time to review your experience with us. Many thanks to Mark and Gary for a great experience. I was regularly kept up-to-date with the progress of my service. Best wishes,Customer Services. Do you agree with Stratstone - MINI Leeds's 4-star rating? Find your perfect MINI today with our fantastic MINI Drive Away Today offers for vehicles in stock & available for immediate delivery. We are a returning customer of Stratstone Mini. Centres from all over the country will be taking part in action that makes a difference to their local. The deals they offer are brilliant and nothing is too much trouble. We are absolutely thrilled that you have rated us so highly! It would have been nice to be shown to the car, I was just left to wander around the car park trying to find my car on my own.The servicing came with a wash and vac. Big thanks Jamie and co, you are doing things right. Just had the first service on a second hand car I bought last year from Strastone. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Great customer service at Stratstone MINI Leeds. I was given a courtesy car which helped me greatly. Thank you to everyone who attended our MINI Big Love event. Companies can ask for reviews via automatic invitations. Their procedure said I would receive a reply within 48 hours. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. Technician provide a very comprehensive report and video. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Got to give a special mention to Rhiannon. Nothing was too much trouble for him & that made the transaction a pleasant experience. Browse our exclusive offers across the entire range of new MINI models. No one could find the fault except these guys. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. A range of videos can also be found on the Stratstone YouTube channel. Our state of the art workshop is operated by a team of manufacturer trained technicians, who have access to the latest tools and equipment required to keep your . Anyone can write a Trustpilot review. However, throughout the period from ordering last February through to handover today on 23rd June, Paul was extremely helpful, understanding and friendly and made matters uncomplicated to enable the transition to run seamlessly. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. Our Team Stratstone Manchester | Ferrari Dealer Little gestures go such a long way. Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www After all, who does not love a MINI? Ranjit started as a product genius and . Hello LinkedIn, I have just under 48 hours to sell this STOCK BMW I4 40e M Sport with the amazing Pro Pack! No management, no leadership and the service reception is ran by people who know nothing about cars. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Meet the team Monday! We hope that you'll consider us again in the future.Customer Services. All rights reserved. Congratulations to Ranjit from Stratstone BMW Leeds on your 10 years of service! Situated on Gelderd Road, Stratstone MINI Leeds can be found just off Junction 1 on the M621. Do not go to stratstone hull bmw!! Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Clearly they are getting too big a basic wage if they can afford to throw business away. Thank you for taking the time to leave us your rating!Customer Services. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! . Would highly recommend & would return in the future. He showcased Stratstone Mini very favourably.
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