palo alto reset user mapping

Go to the Group Include List tab. Manage Access to Monitored Servers. CIMV2 permissions: I think the consultant and I actually missed this, case owner #4 caught it later. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. As we have changed the audit and advanced audit policy then it started working. changes. 2023 Palo Alto Networks, Inc. All rights reserved. use in security policy. I feel like TAC was stalling. 2. username, alternative username, and email attribute are unique for Configure Palo Alto Networks - Admin UI SSO Open the Palo Alto Networks Firewall Admin UI as an administrator in a new window. questions to consider are: How I'm seeing a lot more logon events. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClVtCAK&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 19:20 PM - Last Modified07/29/19 17:51 PM, all/group-mapping-name . Identify your mapped: View the configuration of a User-ID agent After that, out of 4 Active Directories, two of them are showing 'connection timeout'. 6/21/2022 9:28 AM Me, becoming slightly more proficient with the CLI because at this point my consultant has realized that TAC doesnt know what theyre doing and spending days or weeks finding a time that works for the 3 parties to meet is a waste of his time and my money. syslog senders and how many entries the User-ID agent successfully I did manage to cut out some fat though. With the audit logging working it is now up to like 81%. I'm working on the logs and I will update you by the end of this week. AlgoSec rates 4.5/5 stars with 141 reviews. Could you please let me know what changes you have made in the AD server as it is showing many users now? on-premises directory services. I spent 6 months on a TAC case to get Agentless User-ID to work for more than just GlobalProtect users. # exit. Audit account logon events was not configured. Device > User Identification > Connection Security. to the LDAP server, use the, To ensure that the firewall can match users to the correct policy It has issues. Total: 0 * : Custom Group. . I ran the following commands and will drop the results in the case files: https://live.paloaltonetworks.com/docs/DOC-5662, https://live.paloaltonetworks.com/t5/general-topics/user-id-debug-logs/m-p/68836#M40069. When changing the domain name in the LDAP server profile or in the Radius server proflie, it is usually necessary to clear the user cache in order for the firewall to start a new IP to User mapping list. As informed you will update me regarding this after verifying internally. We've been using WMI monitoring with the integrated agent, but of course Microsoft's recent patches is causing a ton of DCOM errors and soon won't work anyway, so we want to switch to WinRM-HTTP with kerberos. to connect to the root domain of the Global Catalog server on port Defining policy rules based on user group Device > User Identification > User . enable debug mode on the agent using the. Select the Device tab. Enter a value to specify a custom interval. User-ID sources send usernames in different formats, specify those This subreddit is for those that administer, support or want to learn more about Palo Alto Networks firewalls. User Identification. Device > User Identification > Group Mapping Settings Tab. We have a windows server setup for user-id agent. Check and Refresh Palo Alto User-ID Group Mapping. All rights reserved. Learn best practices for connecting to directory servers Initial Configuration Installation QoS Zone and DoS Protection Resolution In case a user to IP mapping is not populating correctly, refresh a user to IP mapping for a specific IP address with the help of following CLI command: > debug user-id refresh user-id ip <IP-Address> agent <User-ID Agent> owner: kalavi Attachments Other users also viewed: For more information, please see our Configuring Group Mapping [] Palo Alto Networks firewall can retrieve user-to-group mapping information from an LDAP server, such as Active Directory or eDirectory. The Palo Alto Networks firewall can retrieve user-to-group mapping information from an LDAP server, such as, Active Directory or eDirectory. Find a user mapping based on an email address: show user email-lookup base "DC=lab,DC=sg,DC=acme,DC=local" bind-dn "CN=Administrator,CN=Users,DC=lab,DC=sg,DC=acme,DC=local" bind-password acme use-ssl no email user1@lab.sg.acme.local mail-attribute mail server 10.1.1.1 server-port 389 labsg\user1, Refresh SSH Keys and Configure Key Options for Management Interface Connection, Set Up a Firewall Administrative Account and Assign CLI Privileges, Set Up a Panorama Administrative Account and Assign CLI Privileges, Find a Specific Command Using a Keyword Search, Load Configuration Settings from a Text File, Xpath Location Formats Determined by Device Configuration, Load a Partial Configuration into Another Configuration Using Xpath Values, Use Secure Copy to Import and Export Files, Export a Saved Configuration from One Firewall and Import it into Another, Export and Import a Complete Log Database (logdb). We tried to reset the user id by using the following commands: >>debug user-id reset user-id-agent <userid/ all> >>debug user-id reset group-mapping. This document also says that user-ID reads 4 total: Security Event IDs from Active Directory Used with User-ID Agent - Knowledge Base - Palo Alto Networks. Leave the include list blank if you want to include ALL groups, or select the groups to be included from the left column that should be mapped. CLI also show connected status for the AD domain controller, show user ip-user-mapping all does not show any AD users. LDAP Directory, use user attributes to create custom groups. 6/10/2022 1:34 PM - TAC case owner #4. The data can be retrieved through LDAP queries from the firewall (via agent-less User-ID) OR by a User-ID Agent that is configured to proxy the firewall LDAP queries. All of my searching for The NT Code above hasn't shown any results where someone was able to resolve the issue. This subreddit is for those that administer, support or want to learn more about Palo Alto Networks firewalls. I have followed ALL of the instructions, including that verifying the service account is in the Distributed COM Users, Event Log Readers, and Server Operators groups. Use Group Mapping Post-Deployment Best Practices for User-ID, To confirm connectivity All the other users are showing unknow. User ID to IP mapping stopped or intermittent : r/paloaltonetworks by MustBeBear User ID to IP mapping stopped or intermittent Hoping someone here can provide me some troubleshooting steps to help figure out why one of our offices user-id to ip mapping is not working properly. Server Monitoring. Is it possible for you to upload the event logs in the case note? The following I think I figured out the issue with the event logging. We have the sync interval set to 4 hours, but there are times where would would like to sync manually. We are not officially supported by Palo Alto Networks or any of its employees. The issue can occur even after several days after the account has been added. Thanks for joining the call and also for sharing the TSF file 7. I've verified that the username/password is good on the service account and the account is not locked. I was looking around on the KB and tried some things in the CLI. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClGGCA0, https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLs2CAG, Security Event IDs from Active Directory Used with User-ID Agent - Knowledge Base - Palo Alto Networks, Audit account logon events not working on Domain Controllers (microsoft.com). End Users are looking to override the WMI change . 5/18/2022 12:42 PM TAC case owner #4. To clear the user cache: clear user-cache all; clear uid-gids-cache all; delete user-group-cache . If the above command does not list the user, run the additional two commands: >debug user-id reset group-mapping >. I was going through the logs and found that I missed mentioning a command. . These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! 5. a group that is also in a different group mapping configuration. It's only 68* users, which seems like way too few. I have specified the username transformation with "Prefix NetBIOS name". (c) 2018 Microsoft Corporation. Eventually I noticed that every time I would make a change to the Default Domain Policy that several Event ID 4719s would show up (and always an even number of them). to the LDAP server profile for redundancy. If you do not have Universal Groups and you have multiple domains This behavior seems to happen when testing the clear user-cache of a Captive Portal user to verify that user gets redirected to the Captive Portal page. and group information is available for all domains and subdomains. *I never took a maintenance window for this. determine the optimal. What are your primary sources for group information? The TL;DR of it all is that my Advanced Audit Policy Configuration was overriding the Local and/or Domain Audit Policies. based on preference data from user reviews. show user ip-user-mapping all type AD shows no users at all, 3/25/2022 2:27 PM TAC case owner #2. Yes, the command I shared previously was to set the management server from debug mode to info mode. TAC punts, telling me my PAN-OS is EOL, forces me to update to 10.1, murdering my CPU and commit times. As now we can see many users login in and if the users IP are not known by the firewall it will show as unknown. For deployments where your primary source for group mappings server in each domain/forest. This command will fetch the only delta values or the difference. Issue was because my AD servers are in a security zone and I needed to add a security policy that allowed the management IP address of the Palo into the AD Zone. Or maybe the weird guy we had rebuild our DC's after a ransomware attack did it? Cookie Notice It didn't really help though. October 24, 2018 by admin. Cookie Notice Please attach the ping responses to the case. The user will get listed as a group member. For the LAN IP does it showing any username in the event logs. A user may add a new group mapping or existing group mapping information in afirewall, which is working fine,but later itshows group mapping on the web interface of the firewall that includes a list not via CLI commands, "show user group name < group name >. Configure the Palo Alto Networks Terminal Server (TS) Agent for User Mapping. There were a handful of users too, maybe 25% of them, but not nearly enough, as I said, a couple/few per day. C:\Windows\system32>wmic /node:R03563 computersystem get username, [my_username]@PA-220-Secondary(active)> show user ip-user-mapping ip 192.168.xx.xx. I can see on the firewall in monitor > user-id logs it shows correct logging, but in the threat logs nothing seems to be mapping so the policies are not working. To create a custom group that is not already available in your I also tried it from the CLI because I'm not totally sure what the article is asking me to do. Usage would show blank if the User-ID agent is only furnishing user-ip mappings and no other services such as LDAP proxy, NTLM auth or credential enforcement. The Audit Policy had "Success, Failure" set for "Audit logon events", but not for "Audit account logon events", so I set that to Success, Failure as well. Bootstrap the Firewall. usernames as alternative attributes. We configure the firewall to use WinRM-http. a particular User-ID agent: View mappings from a particular type of The last one is redundant, so I disabled, but did not delete. command: show log userid datasourcetype equal kerberos. PAN-OS Web Interface Help. Are all the AD's pingable? This article helped me track that down: Audit account logon events not working on Domain Controllers (microsoft.com). 4. Please run the below command to revert the ms server debug to info. Once I defined logon auditing in the Advanced Audit Policy Configuration audit policies, I started seeing a lot more logon events. A networking consulting engineer and I decided to migrate to Agentless User-ID before troubleshooting the wireless user-id issues because the Agented method becomes obsolete on software version 10 (or whatever). Logon and Logoff, respectively. >> Installing Microsoft's June 8th 2021 security patches related to CVE-2021-26414 is generating errors on Domain Controllers. user-based security policy rules, because this attribute identifies Configure how groups and users are retrieved from the LDAP directory by creating a new group mapping entry by navigating to the Device > User Identification > Group Mapping Settings tab and click 'Add'. all the groups from the directory. mappings from the XML API, you would enter the following command: show log userid datasourcetype equal xml-api. The button appears next to the replies on topics youve started. A state of 'conn:idle' indicates the connected state. 5. (4 DCs, 4 220s total) I was running User-ID Agents on all 4 DCs. As you have mentioned that the DCOM errors are not visible now after configuring WinRM-http. Thanks for joining the call and also for sharing the TSF file, 2) when the user accessing via LAN showing as Unknown and via GP working fine, 3) initially checked configuration looks fine to form me, 4) checked the user log and found nothing, 5) checked traffic user is passing via IP-based communication but the user is shown as unknown, 6) will check the configuration by using the TSF file in our lab and will reach you back with an update on Tuesday. After you refresh group mapping, you will get below output. Client Probing . Determine the username attribute that you want to represent https://knowledgebase.paloaltonetworks.com/kCSArticleDetail?id=kA10g000000PLey&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FkCSArticleDetail, Created On04/18/19 14:19 PM - Last Modified04/24/19 16:50 PM, User may not refer or call that group name anywhere in the firewall (Auth profile, Security polices, Global protect), >debug user-id refresh group-mapping >. Change), You are commenting using your Facebook account. We have to take debugs log , can you please let me know your maintenance window, so that we can take the debug logs. Configure User Mapping Using the PAN-OS Integrated User-ID Agent. x Thanks for visiting https://docs.paloaltonetworks.com. As I checked that I can only see one logon event for 13 July. Down to 2,500 words from almost 94,000. membership rather than individual users simplifies administration I've also set and verified the Enable Account and Remote Enable CIMV2 WMI security settings. i verified all monitor servers are connected and traffic is going into the . This website uses cookies essential to its operation, for analytics, and for personalized content. The remaining unknowns seem to be on a couple specific VLANs with Meraki APs and some other miscellaneous devices. I may have to engage [Consultant] to give me a hand with this, but before I do can you tell me explicitly what you're looking for? As we checked now we are able to check all the users. This document describes how to configure Group Mapping on a Palo Alto Networks firewall. is an Active Directory server: If Please provide the below information to understand the issue a little deep. App Scope Threat Monitor Report. Once that was added, I get a connected status in Server Monitoring and User ID mapping is now working. 1. Reddit and its partners use cookies and similar technologies to provide you with a better experience. User-ID is only displaying GlobalProtect users. My guess would be that some windows update did it. Ensure that the primary As I could not find any event logs been generating , could you please check from the other side why the event logs are not generating for logon event. So I was turning them on and they were being shut back off one second later. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs. WMI to WinRM user-id mapping. with an LDAP server profile that connects the firewall to the domain Click Accept as Solution to acknowledge that the answer to your question has been provided. So I turned the former on, but didnt see any additional logon events in the security log. Filter by an IP address that you've seen the issue on. 1. In the SAML Identify Provider Server Profile Import window, do the following: a. 2023 Palo Alto Networks, Inc. All rights reserved. 3268 or 3269 for SSL, then create another LDAP server profile to In the left pane, select SAML Identity Provider, and then select Import to import the metadata file. >debug user-id refresh group-mapping <all/group-mapping-name <group mapping profile> > If the above command does not list the user, run the additional two commands: >debug user-id reset group-mapping <all/group-mapping-name <group mapping profile> > and logs. With just GP users being IDd, it was only around 29% to 34% of users being identified. . Change the Key Lifetime or Authentication Interval for IKEv2. I was just looking at the logs of [DOMAIN_CONTROLLER] and it's been getting this DCOM error a dozen times per minute: The server-side authentication level policy does not allow the user DOMAIN\PAUSERID SID (S-1-5-21-2410054176-4189976347-2277943543-8605) from address 192.168.1.96 to activate DCOM server. To refresh the user-ip mappings from the agent, run the following command: admin@anuragFW> debug user-id refresh user-id agent LAB_UIA LAB_UIA all refretch from all user-id agent <value> specify one agent admin@anuragFW> debug user-id refresh user-id agent LAB_UIA mark agent LAB_UIA (1) for refetching all Reset user-ip agent I was getting usernames from all GlobalProtect users and some LAN users sometimes, but none of my wireless users ever. in separate forests. Setup Agentless User Identification in GUI, 3. There are no errors related to user identification in the system log. The member who gave the solution and all future visitors to this topic will appreciate it! Default level is 'Info'. To verify which groups you can currently use in policy rules, use I expected those 3 GPOs to have conflicting settings that were shutting my audits down, but they were in agreement for the logon events that we need. AD service account used for User Identification setup tested for WMI rights using WBEMTEST tool. Newly added active directory users do not appear on the firewall unless configuration changes are done to the User-ID agent and committed. Follow commands below as a workaround. We have a windows server setup for user-id agent. We checked that all the GP user are able to see users. I can upload the list if you'd like. If you have Universal Groups, create an LDAP server profile Please attach the logged CLI session to the case for the below commands outputs: - Let the above command run and try to recreate the issue. However, all are welcome to join and help each other on a journey to a more secure tomorrow. I wanted to follow up on case# and get a status update. From the Firewall's CLI enable debug on user-id agent: To view the logs, the following commands can be used as per the requirement: To clear the agent-log, use the following command: To view the user-ip mappings from the agent, run the following command: To refresh the user-ip mappings from the agent, run the following command: To reset (reconnect) the user-ip agent, run the following command: Toview the logs in useridd.log regarding agent-related issues. directory service (such as Active Directory or an LDAP-based service You can also reset user-group-mappings by issuing the following command: > debug user-id reset group-mapping all .. *As based on the error DOMAIN\*PAUSERID SID (S-1-5-21-2410054176-4189976347-2277943543-8605) from address 192.168.x.xxx to activate DCOM server. The consultant entered the most detailed TAC case I'd seen. use the same base distinguished name (DN) or LDAP server. PAN-OS. We are not officially supported by Palo Alto Networks or any of its employees. The new user also doesn't show when running the following command: >show user group name "domain\group name". Refer to screenshot below. Retrieve User Mappings from a Terminal Server Using the PAN-OS XML API. View all User-ID agents configured to send connect to the root domain controllers using LDAPS on port 636. Did group mapping refresh 2 days ago and that seemed to fix it but now it seems pretty bad as of late, Scan this QR code to download the app now. so I'm sure I'll do something weird or wrong here. 3. regions? you can also try resetting/clearing mapping if you need to manually refresh all the mappings (if the automatic update is failing or during troubleshooting) > debug user-id reset group-mapping all > debug user-id refresh group-mapping all > clear user-cache all > clear user-cache-mp all Tom Piens I get the following errors, showing it's not connected to my domain controller: Directory Servers:Name TYPE Host Vsys Status-----------------------------------------------------------------------------[AD Server FQDN] AD[AD Server FQDN] vsys1 Not connected[AD Server 2 FQDN] AD[AD Server 2 FQDN] vsys1 Not connected, 2021-04-26 10:56:46.639 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.661 -0500 Error: pan_user_id_win_wmic_log_query(pan_user_id_win.c:1590): log query for server failed: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.661 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.664 -0500 Error: pan_user_id_win_wmic_log_query(pan_user_id_win.c:1590): log query for server failed: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.664 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b. We noticed that only 5 to 6 logon events can be seen on 8 July. Ensure the group mapping configurations do not contain overlapping 1. Attachments Retrieve only the groups you will use in your, Evaluate how frequently groups change in your directories to The user-id process needs to be refreshed/reset. . Configure Server Monitoring Using WinRM. Im assisting customer with migration from Agent to Agentless UserID. Enter a Name. Which resources are local and which are regionalized? So I just open the CLI and run "debug management-server on info", right? Palo Alto User-ID Mapping Breaking for Legacy PAN-OS? 2. I'm also seeing some user-IDs from AD now. *PAUSERID is our User-ID service account. i have a problem on setting up user id group mapping, i can pull users, but not groups, i see 0 groups pulled, also i noticed even users when i try to use them in a security they are not being populated there, i followed all palo alto KB articles troubleshooting no luck. By contrast, Arista NG Firewall rates 4.7/5 stars with 17 reviews. 5/12/2022 6:47 AM Me, trying to learn the CLI on my own because my Consultant is busy and expensive. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000004MI6CAM. Please raise the activation authentication level at least to RPC_C_AUTHN_LEVEL_PKT_INTEGRITY in client application, you can configure the server monitoring using WinRM then please let me know. Microsoft Windows [Version 10.0.17763.3046]. Do you just want all the security events? such as OpenLDAP) and identify the topology for your directory servers. You have migrated from a User-ID Agent to Agentless. This helps ensure that users This was consistent across my four DCs. After the reset also it did not work. you have a single domain, you need only one group mapping configuration . see all configured Windows-based agents: To see if the PAN-OS-integrated agent is configured: View how many log messages came in from 5/19/2022 5:43 PM TAC case owner #4 Not understanding the purpose of the TAC case. To improve your experience when accessing content across our site, please add the domain to the allow list on your ad blocker application. . 2. user mappings from the Kerberos server, you would enter the following Please refer to the above-mentioned kb and let us know if you have any queries or concerns regarding this. This is the only domain I have experience with, so I don't know how these policies are supposed to act. Palo Alto Networks recommends GlobalProtect as a best practice solution for User-ID. However, all are welcome to join and help each other on a journey to a more secure tomorrow. The default update interval for user groups changes is 3600 seconds (1 hour). oldmanstillcan808 2 yr. ago By contrast, Palo Alto Networks Panorama rates 4.5/5 stars with 28 reviews. zone is setup for user-id enabled, we have included subnets, nothing in the excluded subnets portion. Below are three examples of its behavior: View the initial IP-user-mapping: Specify the LDAP server profile (configured in step 1) in the drop-down list under the Server Profile tab. Palo TAC advised me to find Event Viewer IDs 4624, 4634. controller with the best connectivity. As per the error you mentioned, you can refer to the below kb article that explains the error. 3. As we checked the configuration all was good. The data can be retrieved through LDAP queries from the firewall (via agent-less User-ID) or by a User-ID Agent that is configured to proxy the firewall LDAP queries. Compare Arista NG Firewall and Palo Alto Networks Expedition head-to-head across pricing, user satisfaction, and features, using data from actual users. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClFQCA0&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 17:27 PM - Last Modified01/04/23 20:19 PM. Still not all of them though, but definitely progress. you can try to refresh the group-mapping: refresh: debug user-id refresh group-mapping reset: debug user-id reset group-mapping if it does not work, also you ca try to refresh the user-ip-mapping agent: Palo Alto End user has found out PAN-OS 8.1 firewalls will be EOL on March 1, 2022. . (Unknown command: wmic). groups if you create multiple group mapping configurations that I think I was on 9.0.11 at that time. WinRM is even running on the one that is saying Connection Refused. To manually refresh the cache, run the, User-ID Best Practices for Syslog Monitoring, User-ID Best Practices for Redistribution, User-ID Best Practices for Dynamic User Groups. We took the userid logs and the Tech Support File of the Firewall for further analysis. Any way to Manually Sync LDAP Group Mapping? Privacy Policy. 3 out of 4 Domain Controllers are showing as connected. with an LDAP server profile that connects the firewall to a domain As discussed one of my colleagues will join the session. Issue. 3. Also, I've never posted on Reddit because I'm not that kind of creep, (I'm a different kind.) As per the security event I could not see the logon event for 14 and 15 July. The output below indicates group mapping is not functional. Also, I ran "show user ip-user-mapping all" in the CLI.

Jackson County, Wv Newspaper Obituaries, Articles P