We may make reasonable changes to these Rules at any time provided that we give you advance notice of the change. A joining fee will apply. Anyone who joined on an offer that was 30% or more less than the standard join price at their gym e.g. You can find more information HERE. If you cant find what youre looking for in the Help Centre or have an issue updating your membership in the Members Area, you can get in touch with us via social where we will aim to respond as quickly as possible. PureGym Ltd reserves the right to end any promotion without warning at any time. If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date. These conditions are specified in your membership terms. Multiple passes to the same client may mean your 5 passes per month will be cancelled without warning. Adolescents from the age of 16 and above are allowed to work out only with the consent of their parents, which must be proven in writing (parents must be present when signing the membership contract). You will receive the confirmation email after the cancellation of your membership. You can easily and conveniently book your free trial training online HERE Please make sure that your email address is always up to date. PureGym is a popular fitness chain in the UK, offering affordable participation plans and access to state-of-the-art tackle additionally facilities. DIRECT DEBIT PRICES Your rights under this agreement will not be prejudiced. Your membership options youre in control! Can you cancel your PureGym direct debit? They can visit the PureGym Vitality membership page for details of all eligible gyms and to find their nearest centre. You can cancel your PureGym membership by letter, by phone, in person, or online. Rolling monthly memberships can be cancelled at any time, and multiple gym access is available to purchase. Follow the step by step process below. For Core members, it costs 6.99 per month to freeze your membership, and you wont have to pay your monthly membership fee. If youre planning on returning to PureGym in the future, you can pause your membership instead of cancelling it. Please note that you can request a change of gym no earlier than two months after the start of your contract and no more than once a year. The best way to get in touch with us is via social, @puregym on Twitter and Facebook Messenger where we will aim to respond as quickly as possible. If you are looking to upgrade your membership there maybe an admin fee charged at the point at which you upgrade. No fee shall be charged to Premium/Unlimited Members. YOUR MONTHLY SUBSCRIPTION. You can take advantage of these at any time. This also applies in the case of payment deferrals. 2. In short, PureGym is one of the best growing private companies of health clubs. Please note that you cannot train with us with an open debt claim. The Joining Fee (if one is payable) and first month's membership fees are collected from you by us either by Debit / Credit card at time of purchase, or by Direct Debit approximately 5 working days from your membership application date. If you terminate your contract via the contact form, you will receive an automatic reply with a ticket number after a short while. Up to 50% off a PureGym membership If you buy a qualifying plan, you can get up to 50% off a PureGym membership. If you would like to request a change of gym outside of this policy, please contact our Membership Administration. If you want to cancel by phone, youll need to call their customer support number at 44 344 477 0005. They cancelled 1 of each DD but the gym tried to take money from the cancelled one. Please call Member Services for options available to you or for any further information. This includes changing home gym, freezing your membership, updating address details, making changes to bank information, changing your Direct Debit date and so on. Opening hours vary from club to club. You can cancel it online. Our Right to make additional charges and/or cancel your membership: If you unreasonably refuse to cooperate with our investigation, or following our investigation we have reasonable grounds to believe that your PIN number was used, with or without your knowledge and/or consent, by another individual or individuals, depending on the particular circumstances of each case, we reserve the right to take one or both of the following steps, which are in addition to any other legal rights that we may have : (a) to apply a penalty charge to your membership fees (and increase your direct debit payment(s) accordingly). Otherwise, you'll be billed for another month. Can a 14 year old go to the gym UK? The majority of our gyms are open 24/7, although a small number are unable to stay open the whole time. PureGym reserve the right to terminate this discount without notice. Please note that only written notices of termination will be accepted. Discount is available to verified UNiDAYS members only and is non-transferable. If you have a direct debit membership, then you can cancel at any point up to five days before the debit is due. PureGym withholds the right to change or remove the offer at any time. Your PIN number / Access Device (defined below) can only be used by you: Your PIN number / Access Device is issued solely for your use, as your membership is personal to you and only covers your use of a gym. They'll then be able to re-join PureGym using their Vitality membership. There may be occasions where we have to close all, or part of, the gym of which you are a member. If you are a fixed member and want to cancel the membership, follow the steps listed below. Please contact our Membership Administration Department by sending an e-mail to, DOWNLOAD DECLARATION OF CONSENT ON FREE TRIAL TRAINING, DOWNLOAD DECLARATION OF CONSENT FOR THE PURCHASE OF A SUBSCRIPTION, Drinks: isotonic mineral drinks (0.5 l/0.5 h during training), Solarium: solarium use for 10 minutes a day, Power Plate: use of the vibration training device for 20 minutes a day, Nutrition*: access to one product each day, Live Group Fitness*: participation in all Live Group Courses, Boditrax*: tool for measuring your ideal weight, BMI, metabolic age, fat and muscle mass, HydroMassage*: use of the therapeutic massage chair for 10 minutes per day, A medically certified inability to work out due to illness or accident, Proven military and civil defence service, Online: Mastercard, Visa, Paypal, Postfinance, In person in our clubs: EC, Mastercard, Visa. It will take up to 14 days for your national access to be put in place. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any event that is outside of our reasonable control. Sichere dir das Core Monatsabo fr nur CHF 10 oder das Premium Monatsabo fr nur CHF 20 ohne Einschreibegebhr. Vielen Dank fr deine Newsletter-Anfrage. If you really want to cancel the membership, then tell them. The Friend ID will only work after you have checked in to the club as a primary member. No, a time stop without cause of 1-3 months per year is not cumulative. If any Direct Debit is returned unpaid or if any other form of payment is not honoured for whatever reason, you shall pay us on demand an administration fee of 20. The best way to get in touch with us is via social, @puregym on Twitter and Facebook Messenger where we will aim to respond as quickly as possible. Read all the instructions given and confirm your cancellation. Important: If you upgrade to Premium/Unlimited, your subscription will also be extended to Premium/Unlimited. For a small supplement to your Core membership youll be able to gain access to other gyms at the same basic price as your home gym. Please note there is a 20 minute cooling off period after each use. If you've signed up to a fixed term membership, you'll need to contact a member of PureGym's Member Services Team to help you cancel. Despite all the good services and management, some members want to give up for many reasons, but that is not an arduous task. USE CODE: SAVEHALF. No, that's not possible. Can I Pause My PureGym Subscription Instead of Cancelling It? Find your nearest gym here. will puregym be open tomorrow will puregym be open on monday will gyms be open on funeral day will gyms close on 19th september You cannot give passes to other trainers. Whether its freezing your account due to lockdown or cancelling your fixed term membership because of the transition to home workouts, Ive got you covered on how to cancel PureGym Membership. Should you be able to work out again during the pause period, please let us know. From time to time we may need to increase the price of membership. Keep scroll down and find the Membership cancellation option. You can pick up your membership card at your CLUB at any time during the stated opening hours. The PIN number / Access Device remains our property at all times (unless agreed otherwise and evidenced in writing). If you still want to cancel, select "Freeze or Cancel" in the members area after logging in and follow the cancellation instructions. Is Pottery Barn Performance Fabric Worth It? But despite all the features some people are not satisfied with their services and want to cancel the membership. You have the following options to terminate your PureGym membership: Via registered letter (only in exceptional cases). Primarily it has cardio equipment, muscle strengthening, and weight training classes for free. From there, click Freezing or Cancelling. Follow the instructions to freeze your membership You can freeze for free for 1 month. How to Cancel eMeals and Refund (Step by Step), How to Cancel HelloFresh and Refund (step by step). Core and Plus members can cancel their membership following the online cancellation process. Core and Plus members can cancel their membership following the online cancellation process. To do this, please submit the follow-up certificate via MYPUREGYM. 2009-2023 Pure Gym Limited (1.2.32402-SPT-272-Rc69905 0EGG) Registered in England No: 6690189 Reg. We will give you at least 1 full months' notice of any incoming price increase and will make it very clear when the price increase will take effect and how much your membership will cost after the increase. However, it is still possible to get started right away. If you're cancelling within 14 days, the full pro-rata amount will be refunded. What we will do if we think your PIN number / Access Device has been misused: Should we believe that your PIN number / Access Device has been used by another individual or individuals we may (in our discretion) decide to conduct an investigation. This means youll be able to access your gym at restricted times of the day when you pay a lower membership fee. 4. This agreement commences once you have indicated your acceptance in the Declaration section of the web sign up process. You need to do this no later than 3 working days before your next payment date to stop that payment being taken. For any kind of membership, if you cancel within 14 days of applying, you are entitled to a full refund. Join our thousands of subscribers who are getting smarter with money. You will not be entitled to a refund of part of, or all of, your membership fees in such circumstances. New puregym can't cancel membership Gone puregym can i bring a guest where. Member Benefits will be made available in the member's area which can only be accessed by Together members. This will pull up a list of all the different gyms youll be able to access. USE CODE: SAVEHALF. Offer cannot be transferred to another person. Thats why you can log in to yourMember's Areausing your email address and PIN to update and change whatever you like. The offer will not be able to be claimed by Members on: 0 joining fee terms & conditions (Vitality members only), No Joining Fee and National Access Corporate Offer, 2009-2023 Pure Gym Limited (1.2.32413-MOB-71-R6c66fe 0F87), Registered in England No: 6690189 Reg. An adviser at your nearest Citizens Advice will also be able to help you argue your case or argue for you. Please check the invoice date and payment date. You must be at least 14 years old to become a member of PureGym. 3. As a Premium/Unlimited Member you can cancel your membership up to the last day of your current term. Thats why some organization is providing health club services. Your membership payment options are as follows: The subscription is renewed on the previous terms and conditions. Please observe the following 6 instructions when the gym is unsupervised: Yes, all activities in our PureGyms are recorded. In a monthly subscription, if your cancellation period time is 14 days, if you cancel the subscription within 14 days, you will refund 100% amount, but if you cancel the subscription after 14 days, you will refund 50%. Whatever your reason, if you want to cancel your PureGym membership, its only a few clicks away. If you have any questions or if you have any complaints, please contact us. Phone Call 03444 770 005 and ask an associate to cancel your membership for you. Have a look at the cancellation and refund policy. How do I cancel my Direct Debit monthly membership. The ticket number serves as proof of the submitted cancellation. Anyone who joined on an offer that was 30% or more less than the standard join price at their gym e.g. You can cancel the additional subscription by giving notice to the end of its contractual term. You can check it or change it directly at MYPUREGYM. For Off Peak memberships, access is granted daily until 2 pm. Head to your Member's Area2. Offer cannot be used in conjunction with another offer. Select 'Your Profile' and then select 'Freezing or Cancelling' 3. Free passes have no resalevalue andcannot be exchanged for cash or any other product or service. For more details, please see our Cookie Policy. Please select a reason for a time stop with cause and upload the certificate. This can also be done digitally through websites like Xpendy. Your membership will be activated on the date you specified, running till midnight of the specified date. Freeze only applies to monthly memberships and will start from your payment date. Thanks to Nova Money, you can keep an eye on all your subscriptions in one place. GET 50% OFF YOUR FIRST MONTH PLUS 0 JOINING FEE. Any passes set for redemption after this date may be cancelled without warning. Then your friend can check in at the same club. We are a company registered in England and Wales. You don't have access yet? Hurry, ends midnight! Get a health quote Get a life quote Kick start your PureGym fitness journey Equipped with everything from Pilates to kettle bells to help with your fitness plan. Please send us a message with your bank details, membership number and credit amount via the CONTACT FORM. You can also bring a guest with you four 4 times at no cost. You actual Direct Debit may, therefore, be lower than the amount you have selected to pay, To get the any of the Loyalty Benefits you must maintain your Together Direct Debit up until the club reopens and your next full Direct Debit is deducted, Guarantee that your current monthly direct debit fee will not increase for 12 months once the club reopens. Note: Make sure to do this four working days before your next payment is due. However, when they no PureGym can a popular gym chain stylish the UK, offering affordable membership plans and access in state-of-the-art hardware and facilities. No, no time stop can be requested for a previous period. Our security team is on duty 24 hours a day, 365 days a year. Alternatively you can emailif you prefer. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. When people want to spend their money on some other site, they may also cancel their membership. Cancelling a gym membership can be a tricky process, but don't worry - we have all the information you need! This does not include monthly memberships. A valid ID of the parent or legal guardian and the declaration of consent are also required. A service fee of CHF 25.00 will be charged to Core Members. Lastly, you can cancel directly through your bank, although you will have to wait about 4 days for the back to take action. Head over to your profile by clicking on the "Your Profile' button. You might have signed up for a promotional rate that has now been extended to our standard rate. Please contact an employee in your club directly within the promotion period. Check out our step-by-step guide to cancelling your PureGym membership here . The email address on the contract differs from the email address entered. Kicking off your membership and the way we do things at PureGym, Everything you need to know inside and out. Yes, you can stay in control, any time of day. You are responsible for keeping your PIN number / Access Device secure and confidential at all times. From here, you can then pick the gym youd like to move to and the membership option that suits your needs. Search another category. Please keep this ticket number on file until you have received the cancellation confirmation from us. Step 5: Finally confirm cancellation Different Ways to Cancel Your Membership Online To the best of your knowledge and belief you are in good health and not knowingly incapable of engaging in either active or passive exercise and that such exercise would not be detrimental to your health, safety, comfort, wellbeing or physical condition. We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. If you're in Northern Ireland, contact Consumerline. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. After all, many subscription companies try to manipulate you into staying with them as best they can. Many PureGym locations are open 24 hours a day. 1. Log in to the Member's Area. Can't cancel your PureGym membership? It's really easy to unfreeze your membership, just log into yourMember's Areaand select the option to unfreeze. This is clearly deliberate as i have read multiple tweets of the same issue going back years. If you have bought a plus membership of PureGym, then you cannot freeze your membership. Personal Training is arranged directly with the PT and not with Pure Gym Limited. Your clients will be entitled to all the rights and privileges of a standard guest pass user. USE CODE: SAVEHALF. 2009-2023 Pure Gym Limited (1.2.32413-MOB-71-R6c66fe 0F87), Registered in England No: 6690189 Reg. GET 50% OFF YOUR FIRST MONTH PLUS 0 JOINING FEE. Please observe the notice period stipulated in your contract. If youd like to add this option when joining, select the PLUS membership option. Choose the Freeze or cancel option. The price guarantee applies to Off-Peak, Core and Plus memberships. Date of usage cannot be changed once redeemed. Here you can: Go to MYPUREGYM and log in with your email address and password. If you want to work out without restrictions, you can contact an employee directly in the studio to sign a contract amendment. Pure Gym reserve the right to redeem any prize in the form of a voucher or pre purchased credit. Puregym still do not have a section on their app or website that allows you to cancel membership. Note: If you have taken out a promotional subscription with free add-ons, the add-ons will automatically be renewed with the subscription at the prices valid at the time of purchase, unless you have cancelled the add-ons in good time. Core or Premium/Unlimited 1 subscriptions begin one day after conclusion of the contract. Speaking to someone directly can be a good idea to avoid confusion and simplify the cancellation process. Note: This does not apply to public holidays. You may terminate your membership at any point by cancelling your direct debit with your bank, allowing 4 working days for the bank to action this. You can expect a one-hour individual instruction provided by a professional trainer on site. That depends on the specific offer. Before going to know, How to cancel PureGym membership? Offer valid from 1st January 2023 until 23:59 28th February 2023 and must be claimed by this date. Check out this proven method to better manage your money. I decided to cancel the direct debit as I also have another membership elsewhere and emailed them to cancel. In addition, if you send a letter to PureGym, you will have to wait several days for the contract to be terminated. They will be able to answer your questions directly. Step 1 Go to their member service website member.service@puregym.com Step 2 Tell them that you want to cancel the membership, and they will inform you after the permanent cancellation. Upgrade, change your club, amend payment details and much more bylogging in to the Members Areausing your email address and PIN number. Clients cannot transfer their guest passes to anyone else nor transfer to another date once the date has been selected. To cancel your Pure Gym membership follow these instructions: Head to puregym.com and log into the member's area; Select 'Freezing or Cancelling Your Membership' Follow the on screen instructions to freeze or cancel your plan; Pure Gym will allow you to remain a member for a designated time at a reduced rate. They may also suggest you freeze your membership rather than cancel. . If you terminate the contract via e-mail, you will receive an automatic reply with a ticket number after a short while. Please ensure that all used masks are disposed of safely in one of the bins provided. You can choose from the following options: Yes, you can change the studio. Core or Premium/Unlimited 12 and Core or Premium/Unlimited 24 subscriptions always start on the first day of the month. Read more Please try to switch browsers or press F5 (Fn-Ctrl-F5 or Ctrl-F5, depending on your PC) to refresh. To officially cancel, you need to do so four days before your next billing period. This guide will give all the information regarding, How to cancel PureGym membership, and it also includes how you can freeze your membership. Please check your contract with the corresponding comment field. This includes changing home gym, freezing your membership, updating address details, making changes to bank information, changing your Direct Debit date and so on. You can find the club's phone number HERE. Take note, if you are worried about lockdown or gym closure, you will NOT be charged for this period. Your membership can be on freeze for a maximum of 3 months after which your membership will automatically be un-frozen and will revert to your monthly rate. . #catch22 1 PureGym @PureGym Replying to @itstaaanya @itstaaanya For members on a lower pre-sale price, this will still increase to the go-to monthly fee agreed at the time of joining. From here, you can follow the cancellation instructions. Cancel By Telephone. Log in to the Member's Area. Well, you've come to the right place. This includes changing home gym, freezing your membership, updating address details, making changes to bank information, changing your Direct Debit date and so on. If you cancel during this period, you will receive a full refund. Summer is coming and it's a great opportunity to get outside (Photo: Getty) As a Premium/Unlimited Member, you can pause your membership for 1 to 3 months per year free of charge and without prior approval.
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