I was convinced that I was talking to the front desk and made the reservation under that premise, the rate was $95.00 but when I checked into the hotel they told me that I had made the reservation via Priceline and not the front desk. DO NOT trust CCI*Hotel Reservations to accurately tell you how much you are paying. I called the hotel to verify; they did not have a duplicate reservation and did not receive a payment from CCI. they want you to buy in to get assistance from their help desk. She only told me that Hotel Values works with many hotels as a third-party business. BEWARE, they may steal your money also and you cannot get them to give your money back! I have received a Cancellation Number as well as a Ticket number and told it would that three to five days to appear on my cardI don't feel real good about this after reading all the reviews Dear CCI*Hotel Reservation and GETAROOM management. When I called CCI Bookings to get my money back I was told I missed the 48 hour period before my check in date for doing so. Contacted what I taught was a hotel only 5 hrs away from me the agent took my information and payment information not telling me that this booking was being done through the US and not the actual hotel when i received my email and invoice of payment thinking only $312.00 was my payment and still seeming a little pricy when I got my visa seen it had been converted over to $422.56 Canadian and plus the $100 hotel fee that was refunded afterwards. I booked a hotel for 1-night stay for Madison, WI at Magnuson Grand Hotel. CCI Hotel Reservations | Better Business Bureau Profile Also be sure you have your R# for the reservation or they refuse to talk to you. He told me I could not get a refund. Currently at a wait time of 24 minutes and it just disconnected. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). FAQ - Guest Reservations Thats CCI reservations new number or one of their numbers [protected]. We "thought" we were booking DIRECT through Hampton Inn only to find out AFTER THE STAY that we were redirected to CCI Res and charged an additional amount of $82.84 and for a "Tax Recovery & Service Fee". Pian J. So we are making sure others are aware of this. Thank you for taking the time to contact Customer Care. Which hotel was this? Just talked to the hotel directly and was told the charge for 2 nights was on 249.68 (114.43/night). They promise a great rate then charge one's card and then slap a hug fee (often same cost of rooms). Terms and Conditions - GetARoom.com CCI Over charged our account 53.00, the room was only 60.20..pretty nice upcharge profit for doing nothing!!! Whatttttt!!!??? total cost $281.89. I have also determined I will never book with the Hampton Inn again due to them accepting payment from this 3rd party scam. Wife was searching reservations online. This morning I sent a very specific email to the address I was given - escalations@getaroom.com. This review was chosen algorithmically as the most valued customer feedback. This is totally misleading and overcharging any consumer . A major hotel brand may have their own APP which you can download and securely use, and some third-party booking sites have APPs. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). Wyndham took the reservation from CCI Hotel Reservation so they should get the money from them. CCI*Hotel Reservations Review - Ccihotel reservations - Ripoff Report "Unfortunately, " she said, she could do nothing about it. I hope others read this and do not fall for the same scam. Coincidence? Please cc; Mr. Brett Keller, Mr. David Litman, Mr Robert Diener There was no notification that there was such a large service charge until I checked out. When I got to the motel, I was informed CCI declined my card. When you try to reject purchase, they will fraudulently claim the consumer agreed to the fees and non-refundable. I entered in CCI reservations online and was directed to the site I'm not the only one I guess. To use our mobile site, please enable JavaScript. My wife noticed the next day that the charge went from $112 to $156 which I had booked from Holiday Inn there would be no charge anyway if using points.Beware of Google and typing in Holiday inn, you may get this scam site. Was told the charge with tax would be $192.78/night per room. Booked a reservation for a 2 night stay. This comment was posted by a verified customer. Horrible company with horrible policies. Demand the hotel to pay for the drive to another hotel. I call the number for Choice Hotels (Sleep Inn & Suites) and was quoted $104.88 for one night double non-smoking room. What a dodgy lot and a first class CON. So many things to watch out for. Looked up a hotel on line. I have a charge on my bank account for CCI Hotel on 11/13/19. Definitely FRAUD. I booked thru you not knowing its not the motel website, you charges me a 19.99 for the transactions details and then charged my reservation charges of 312.65. when i got to motel on April 16 and left on the 19th my charges was lower it has been two weeks and still haven't seen a refund to my differences. He was friendly at first, looked up availability and came back that there were no rooms available. When I searched their site I found no cancellation link. We even notified each person on the line that we were talking to from this company that they have gotten bad bad reviews on multiple review websites, it didn't even phase them. Will try to talk directly with hotel/motel in the future. Totally turning them in to the BBB! That was almost an extra night! I then disputed the charge thru my Bank of America Alaska Visa card who at first took off the charges but then when investigating said it was non refundable. Plan your next IHG hotel stay, change or cancel a reservation, book a meeting or group stay and explore popular destinations and search by interest. He then offered my a room at what he said was a sister hotel of the same quality close by. The hotel cant find my resrvation anymore its all a joke. I followed the instruction of the hotel and contacted CCI. This is the Better Business Bureau entry on this company. However, we didn't even know that we were transferred to this website in the first place! I heard the name get a room and immediately tried to cancel. Made online hotel reservation for Best Western, Willerby Manor, Hull. Booked a reservation for a 2 night stay. Double charges for hotel res. more, Reply to: Beware CCI*Hotel Res / getaroom.com Beware. Great scam site. When you call the 800# its hangs up on you. They try to get you to think you're checking in with the hotel. Avoid this company like you would COVID19. I will not bother to call this people since it will be waste of time (they know this) and I will end up irritated and accomplish nothing. I immedidately called my cc company to dispute the charges. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. I was charged in full.I was also charged another $7.99 service fee.After I booked, I found out that it's said that the hotel policy was not refundable for cancelations.I went to looking tres website and found out that their rooms were Available for $25 last and were refundable upon cancelation.I booked oneTo have a record when I called the looking company. Nothing. When he asked if I accepted this non-refundable booking, I told him I felt he was pressuring and did not wish to book. Was browsing web for holiday Inn and by mistake opened phone number for CCI hotels. Theyre a rip off!!! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Due to Covid exposure we canceled a hotel reservation that was made thru CCI Hotel Reservations, which was the booking number on the hotel's website. They STOLE money from my credit card and did nothing! My rooms cost me 513.93 . The difference was this fraudster (CCI Hotel room) site that appeared to be Holiday Inn linked and they applied an overcharge of $235.27 - this is unbelievable and I plan to complain to the Chamber of Commerce in Hilton Head and also to Holiday Inn - I demand a refund! Its worth it. So, now Im paying for their mistake. Made online hotel reservation for Best Western, Willerby Manor, Hull. You can call or send a short email to the hotel confirming your reservation. Beware! The hotel didnt find my booking. They are a TOTAL rip off!! After entering all my credit card information and hitting 'Submit' the new total was around $150. Arriving Saturday, June 19 and checking out Tuesday, June 22nd. Reservation Counter, LLC | Better Business Bureau Profile Here's the kicker: you don't even have a hotel room to begin with and then banks often won't honor it as fraud. Trip Planning - How to Protect your Travel Plans. Because the discounts applied to only a portion of the charges for breakfast, we realized we'd now be paying something more than the $174.03, presumably around $200 for our stay. I booked a room for a business trip. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with CCI Hotel Reservations. Called the "customer service #" right away and the person on the other line only kept saying "no refund, no refund". on 12/26/19 using a Discover card. Barclays Bank failed to help me get my money back that these internet pirates stole from me so I guess I lose . Your feedback is an important part of our community and will help others make informed decisions. I reserved 2 rooms at LaQuinta Inns in Kerrville TX for the night of November 25, 2021. Which is false advertisement. Booked a 2 night stay at a Hilton in DC through what I thought was the Hilton website directly. On and by the way, the room at the Country Inn and Suites was crap. I accidentally booked a reservation for the Hilton in Philly through their website thinking i was booking through Hilton. We called what seemed the hotel's web site. We understand the nature of your complaint, that you have questions or concerns regarding our tax recovery charges and service fees. << Prices quotes on the web site may not include all fees and you specifically represent and warrant that you understand and agree that the price quoted on the web site for hotel stays does not include all fees and taxes. {}: {} | {} | GetHuman1125799 - 7W2y (hi) I declined and am now disputing the charges with our credit card company. Read our user reviews first - discover the good, the bad, and the ugly about CCI Hotel Reservations by reading customer reviews and complaints. CCI sent me a copy of their receipt. How much the hotel gets and how much getaroom take from that is between them. Canceled 3/11/20giving me the run around. I asked for their email address to follow up they don't have an email address she gave me [protected]@getaroom.com. Luckily, these institutions caught the intrusions and notified me. © 2023 What's That Charge Your bank or credit card company will not be able to do anything! I made these reservations the evening of October 5, 2021. They came up in the top of google with a local business page. Did you browse all the search results and see the official Hilton site and use it, or did you just search and then click one of the top search results which came up, which ended up being an Advertisement for this awful CCI? Fraudulently charged to my card using a virtual card. You can also contact your bank or credit card company and dispute the charges and try to recover the money. A quick call to their 800 # in MANILA, Philippines we were offered $19 off. I called and was on the phone for about half an hour and she finally came back and said my refund had been approved and they would refund my credit card in 7-10 business days. That's correct, CCI*HOTEL RES did not book a room for us, refused to give us a refund, and then made us jump through hoops with Visa to be reimbursed. However, since our rates are discounted, youre still going to save the most money by reserving with us. CCI*Hotel Res/getaroom.com is absolutely fraudulent and still doing the same thing to customers without any remorese. THis is exactly the same procedure we went through that we read in all the negative reviews. Share your photos and videos with others to prove the truth of your words. Googled a local hotel. But after they take your money or credit card information, they would appear as CCI*Hotel Res with [protected] TX as the merchant. I would had canceled in their time frame if I had known they wrongly sent me to a non pet friendly motel which I had asked for. Beware CCI*Hotel Res / getaroom.com Beware - Holiday Travel Forum HOWEVER: received my VISA charge from a company called CCI hotel reservations for a total of $497. This people are crooks that need to be put out of business. We called immediately to cancel the reservation and were denied a refund. When I called to question the charge, the representative told me that I had booked the room through a third party; I told him that I didn't book through a third party, he explained that I might not have realized that I had. Within the hour I Canceled that reservation. more than the motel would have charged us directly. 1. never use CCI services; there are many others available, 2) insist on full disclosure of fees in advance, 3) insist on a statement of terms and conditions. I tried to call the number and got no person; just a loop of press 1, 2, 3, and if you want to talk to a person, call the specific hotel.So I'm having to go thru changes to get my hard earned money back when I sheltered in place almost 5 weeks but am getting charged for a reservation I didn't make and can't complain to them about .. I spoke with Choice Hotel reservation line to book a room at the Sleep Inn & Suites in Upper Marlboro, Md. My refund will be $219.12. Plus they took and additional $120.05 out of my account plus $106.23 that had paid for the room. Called them to get them to charge the amount in cnd(refund diff) They refused and conversations went no where. I have sent detailed emails, both receipts (the hotels and theirs) and copy of credit card statements. Wrong, my credit card company contacted the company and they refused to refund the charges and said the charges were non-refundable and they had communicated that to me at the time I called to cancel. Same things as everyone else. What can be done to put this fraud out of business? Please refund my monies owed to American Express in good will. got the receipt from Fairfield for the same charges. I did not have access to a computer, as I was on vacation. This site has been very HELPFUL You can also consider using your. Doing the math, it appeared that our cost, with breakfast, was around $25. How were you redirected and from where? Beware CCI*Hotel Res / getaroom.com Beware - Holiday Travel Forum I called Getaroom.com customer service and the rep gave me the same run around as the Hotel Values rep and would not answer my questions. I made a reservation on what looked like the website of the hotel I wished to stay at. This is what happened to me. We go to great lengths to adequately disclose the tax recovery charges and service fees we charge. Also be sure you have your R# for the reservation or they refuse . What happened. I never pay before a stay, only at checkout and certainly would not agree to pay a $553.73 fee. As for the Service Fee, thats a whole different matter you will need to follow up separately with Getaroom. Anymore to tend to my aged needs. Cci*hotel Reservation She doubted that Hilton could do anything about it. I assumed I was speaking to someone at the hotel since it was a local number. By using this website you agree to our Cookies Policy. The Cleveland Clinic here in Cleveland will document. Business Profile CCI Hotel Reservations Hotel Reservation Looking for more information? Now I have to worry with being double charged. CCI Hotel Reservations charged my card the $104.88 but when I got Share your photos and videos with others to prove the truth of your words. So at the time of your reservation, youve agreed to the reservation being prepaid. I looked the hotel name/city online, found it clicked on "Website", was brought right to their booking app and booked a room. I received a confirmation email from a different company - Hotel Values. A Guide to Hotel Refund Laws I made reservation for two separate room: Finally I was told On June 25, 2022 at 737 I booked a Red Roof Inn using www.hotelreservations.com, and my credit card was charge. She was not aware the site was a scam and typically we have used reputable sites she simply didn't think anything of it booked on 6/11/22 for reservation date of 6/15/22. 10/22/2022 Recently made a reservation at what I thought was Candlewood Suites Hotel in Alabaster, Al. We wish we looked up this company ahead of time, or else we would not have purchased from this site. This is fraud plain and simple and they should be shut down - Of course, I thought I was calling the hotel direct - they have it rigged so it looks that way. Found upon check-out that I had pre-paid. I made a reservation for a room at the comfort Suites 7111 Rancho Mission Drive, Houston TX 77083, Phone number [protected], sometime in June 2018 for an event that was going to be at the hotel from July 27 through July 30, but the event was cancelled and Call the hotel and cancel my reservation. So now I'm caught in a catch 22. I thought it was fraud but after checking with Cheapoair.com's Customer Service department (whom I booked a trip to Denver with around the same time that I saw the getaroom.com charge), turns out the Getaroom.com charge was for the hotel that I booked through Cheapoair.com. Beware of these crooks, I am sure based in some [censored]ty open sewer place in Chenay India. I told the man at the hotel I would not be there, since I live in Modesto Ca. GetARoom.com Fails to Adequately Disclose It's a Third-Party Booking I would not have booked it in the wrong state! Hotel Reservations Scam! ComplaintsBoard.com is a leading complaint resolution website on the Internet. Went to gook a room, They advertised a price for a room with Free cancellation. I drove to the address and it was a hospital I called the hotel and was informed that they were near San Diego, Ca. This will surely increase the credibility of your complaint. CCI sent me a copy of their receipt. 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