Also, who has a printer sitting around in the room when they travel? on tickets issued to original buyers. Not a very cool market price wise but sometimes it's worth the artist and experience. It is not in a seller's best interest to cause issues for a buyer at the same time. Called them and they said oh well, no refund. As you might expect, StubHub charges a fee for its services. Unfortunately if they miss this date, you will need to contact customer support. Understanding Homeowners Insurance Premiums, Guide to Homeowners Insurance Deductibles, Best Pet Insurance for Pre-existing Conditions, What to Look for in a Pet Insurance Company, Marcus by Goldman Sachs Personal Loans Review, The Best Way to Get a Loan With Zero Credit. All rights reserved. Help us improve this article with your feedback. Third-party sellers and ticket-buying bots enrage Colorado music fans Make sure to ask the customer service agent to send you an email confirming your refund approval. same here. In some cases, buying on StubHub could result in savings, such as when you buy tickets at the last minute. Get buying tips about Ticket Websites delivered to your inbox. Its location on this page may change next time you visit. Spanish Nights Tickets - StubHub StubHub's prices are often competitive -- but that doesn't mean there isn't a better deal to be had. I felt the need to say this because I almost spent needless amounts of heavy money because of the anxiety these reviews provided. Gather all the information you have on the purchase. I understand you offer guarantee, but I want to make sure I can actually get into the show. If these are not available, you will likely get a full refund. It is due to the security around the tickets, venues like to hold onto the QR codes as long as possible to avoid ticket trading and duplicating issues. I am in the same boat here what ended up happeneing to you? I am listing mobile Yankees tickets from Ticketmaster. So sorry again for the concerns! They will take your money then make you jump through hoops to get it back. They will do everything in their power just to take your money and then say "you agreed to our terms" - I listed tickets for sale that apparently sold, yet I didn't receive any notifications about this; I just assumed that the tickets had never sold. Copyright 2018 - 2023 The Ascent. I read the FAQ but don't understand it. 3. Not sure how this malicious tactic is seen as legal. And if you're buying tickets, look at various sites to see which one has the best price. Great question. Not the greatest arrangement, but I have had tickets delivered fairly close to game days before, so I trusted them. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Well start sending you the news you need delivered straight to you. Help us improve this article with your feedback. The mlb for security reasons doesn't "create" their viewable tickets until a day or two before the event. Apparently sometimes it's out of their control. Lindsay is the author of this solution article. But in either scenario, it pays to explore other options, too. You will enter your community username and new password and done! but we will do all that we can to help you out. After the switch, you will enter the email address you use to access the community in order to reset your password. Their customer service isn't much help either. All both of them could keep saying is "we sent you an email." So buyer beware. We value your privacy. My daughter's favorite artist was coming and specifically asked me to take her. I will never use this company again and warn everyone I know to do the same. This company is horrible and they DO NOT care about their customers. This happens when the primary ticket company doesn't release the tickets to the original buyer for a while. I bought tickets in November and there was a "delay" in transfer. Nosebleeds were even more than what paid for pit tickets. Once we got into the venue we were told we had no seats that it was general admission. Scan this QR code to download the app now. Thanks! ook at the 'Ready' date in the order details. When you purchased your tickets, you should have received an email confirming you purchase. Call toll-free from the U.S. or Canada, or chat online with support. I proceeded to delist the rest of the season off of the Stubhub platform and I now feel liberated but remain very angry about the last 9 months that I suffered with this horrible platform. Scan this QR code to download the app now. Sorry we couldn't be helpful. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Thanks. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. Nonetheless, Stubhub refused to honor the sale and I was forced to delist them on Seatgeek where they were distressed sold at approximately 1,000 less than the Stubhub transaction. Customer service all the way to your seat, 2000-2022 StubHub. Top 868 StubHub Reviews - ConsumerAffairs I was told it would be taken care of and that I did not need to do anything. Sorry we couldn't be helpful. You're protected if events are canceled. Chat with the representative until a refund has been issued. You can always deliver before this date. I get people have gotten bad experiences but when you compare the numbers of fulfilled orders to bad ones, I'm sure it works out to a pretty favorable number. ConsumerAffairs is not a government agency. I was on hold with customer service for two and a half hours . Tickets rehit the Ticketmaster resale market and it made me more uncomfortable. Buying Tickets Day of Event | Ticket Crusader If I had purchased the tickets for standing room only at event, it would have cost me &40.00 for two tickets - SubHub charged me $93.00 - I purchased seat tickets, not standing room only general admission. This is why we do not list the specific seat #'s on our listings. My tickets for sale have other benefits that I can't put in listing. They sent me a "link" for "alternative tickets" but the link literally told me "no tickets available" (even though there are plenty on StubHub), So.. BEWARE, you may well be getting completely screwed, which is my experience so far. I know that the people who bought direct from the venue already have their ticket downloads available, so this seller does too. Randy Miller | NJ Advance Media for NJ.com. Price wasn't my concern as long as I got them for her. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. We are changing the way you register and sign-in to the StubHub Community. Not getting your tickets until the day of the event has . Yes Stubhub said that they were contacted by the venue that the transfer button would not be available on Ticketmaster until 24 hours before the show was to begin. being locked in and not knowing if youre going to ever receive your ticket until its too late is a pretty fucked system. Our experts love this top pick,which featuresa0% intro APRuntil 2024, an insane cash back rate of up to 5%, and all somehow for no annual fee. Yes should i just buy elsewhere while i still can? Maurie Backman writes about current events affecting small businesses for The Ascent and The Motley Fool. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. until the fall, she was told by StubHub that she would not . User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. In most cases, tickets arent issued until 24 hours before the event. It should be when you pay for the tickets then the tickets should be sent . Seems like nothing but questions on this site with no answers. Family says it couldn't just 'shake it off' after problems getting If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. Listings are removed without notice and transactions get cancelled due to Stubhubs failure to repair their barcode integration with the MLB. Customer service all the way to your seat, 2000-2022 StubHub. I found the tickets for 153 on the website, when I paid for the tickets the price was 153, and as soon as I entered my card details and confirmed the order I got an email that I had paid for the order in the amount of $345.81. Hopped on a 3 hour flight without service and in that time period Stubhub double charged me the seller for ticket sale that occurred over this 3 hour period. To check your expected delivery date, look at the 'Ready' date in the order details. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. . Solved: Have not yet received tickets - StubHub Community Re: Why would seller unnecessarily delay ticket delivery? But when arrived no seats, they said I had general admission standing room only. Customer service all the way to your seat, 2000-2022 StubHub. Stubhub does not allow the upload of barcodes upon listing so when they sell, you are required to upload the barcodes - which I did within a couple of hours. Cookie Notice All Rights Reserved. Easy sales process: For more information, please see our At 11:49am California time, tickets were available using the Live Nation . Why would I not only forfeit $500 compensation for those tickets I wasn't going to be able to use, but further not "finalize the sell" authorizing them to charge me $495?? If I'm scheduling a flight cross country and paying for a room, etc and all I get is a refund, that sucks! We know this can be concerning. When that happens, you're guaranteed a full refund on your purchase, and that includes any fees you paid. Copyright 2023 Consumers Unified LLC. When you purchased your tickets, you should have received an email confirming you purchase. I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. You may not get them until just before that date. How do I know I can trust these reviews about StubHub? Solved: Why would seller unnecessarily delay ticket delive - StubHub Use of this website signifies your agreement to our, / Understanding your order's delivery status. New to StubHub? This happens when the primary ticket company doesnt release the tickets to the original buyer for a while. Sometimes, events don't go off as planned. Will my tickets arrive in time? I called an hour before the concert to learn that my tickets were unavailable. Andy and Christy Carter paid $500 a ticket back in November on StubHub for tickets to Taylor Swift's Friday night show at Mercedes Benz Stadium. Ticket buyers and sellers say StubHub owes them after widespread event We are changing the way you register and sign-in to the StubHub Community. Reading between the lines, this means you should expect to pay higher fees for tickets to a big-name event, and lower fees for a more run-of-the-mill event. Why does Stubhub wait until the day before the concert to send the tickets? The Ascent's Definitive Credit Score Guide. All Rights Reserved. How Much Does Home Ownership Really Cost? Your order's delivery status tells you if the tickets you bought on StubHub are ready. still haven't received tickets : r/stubhub - Reddit Wtf.. Had a couple tickets up on StubHub for a couple weeks. Understanding your StubHub order delivery status : StubHub StubHub sent me a confirmation email saying I had seats 8 & 9 for Mississippi State baseball event. Id like to be prepared ahead of time because the drive is long and I wouldnt want to show up and not be allowed in. But as those events near, they may come down in price in the absence of having a buyer. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Sure you have guarantee against fraud, but that's not the point. MLB is partnered up with Stubhub's and is fully integrated with them. Bought my tickets 4/6, said they would be ready 4/22. Sometimes, StubHub only allows hard stock ticket sales. If there are problems, our FanProtect Guarantee really has our fans back as we want you at the event you bought for. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Let us know if you have any other questions or concerns. 08-05-2022 07:20 PM. Did you find it helpful? This info is used to verify your account. Again, I did everything right. Apple Wallet Tickets Not Tranferrable????? Were all stressed! I was unable to get tickets through Ticketmaster as it had sold out. Today was the last straw. Buying tickets on StubHub guarantees you a seat to whatever event you're looking to attend. When that happens, you're guaranteed a full . Help! Why does Stubhub wait until the day before the concert to send the tickets? Some people prefer to spend their money on experiences rather than things. If the listing exists on StubHub and you can transfer the tickets, you're certainly welcome to list them on StubHub. The Cure is set to play Fiddler's Green Amphitheatre on June 6 as part of its 30-date tour. And if so, you may be curious about StubHub if you've never used it before. If you're on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience. This is based on when the seller told us they'd have the tickets. I paid about $150 per ticket, including fees. We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. Best Mortgage Lenders for First-Time Homebuyers. With this same logic I could be charged a fee for sleeping for more than 3 hours. We've got you no matter what. When you receive the barcodes 48 hrs before the game you can enter them and complete your sale. I would like to draw public attention to this incident, I think this is not the first case of cheating this site. Musicians can get sick and sporting events can get canceled. Support does not answer, there is no cancellation\refund option on the order page. It should be when you pay for the tickets then the tickets should be sent . Some venues, artists, and teams don't release tickets until a couple days before an event. Best Homeowners Insurance for New Construction, How to Get Discounts on Homeowners Insurance. Be the first one to find this review helpful. I went through this exact issue a few weeks back. If you're selling tickets, for example, before listing on StubHub, consider blasting out on your social media page that you're looking for a buyer so you can potentially avoid paying a fee. Yes UPS tickets: Ship the tickets within 1 business day of the sale date (we recommend dropping the tickets off at a UPS store, not a drop-box) Tickets sold before your In Hand Date: You have until this date to deliver them. You might, for example, use StubHub if you bought tickets to an event and then a conflict arises that renders you unable to attend. Electronic (PDF) tickets: Upload the file (s) within 1 calendar day of the sale date. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Our content is intended to be used for general information purposes only. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. As this date approaches, you don't need to contact us. So - that being said - one fear of selling our basketball tickets here on Stubhub is that someone would turnaround and resell them AND that person WOULD list the actual seat #'s. Do I need to worry that theyre trying to see if they can get more for them elsewhere and that they might back out of the transaction, or is there a valid reason they might be doing this that Im missing? Hi all! That way there are no issues but additionally, so they can get paid. How Do I Get Stubhub to Refund a Charge? - GetHuman It is true we may not be able to replace your order as replacements do need to meet certain guidelines (availability, quantity, price, etc.) Re: Tickets wont arrive until concert date. The event is tonight. Yankees still can't avoid injuries, still not hitting and blanked in 2 i know there is still time but after looking at this sub my confidence is low. Stubhub NEVER processed a refund and NEVER provided an account credit. Will I need to enter the barcode information on StubHub once it becomes available, or will I be able to complete the sale on StubHub via transfer of the tickets? There are still tickets available it is just a very slow process," Smith Tweeted in March. Published on Aug. 24, 2022. All told, StubHub could be a great resource whether you need to sell event tickets or purchase them. I sold tickets to a concert New edition, I delivered tickets and completed sales in 24 hours, the concert was on 3/30/23, the next day in My email pops up another sale saying I have sold the same 4 tickets, I call StubHub speak to someone to tell them this was happening, I said I was going to shut my account down, I was told by customer service that would not be paid if that happen and he would escalate to tier 2 to see why this happened I asked if I could cancel or delete I was told no. Super common practice, 21 pilots, pearl jam and few others come to mind, so you are good That happened to me, and although I understand StubHub isn't responsible for a flaky seller, they did not notify me about the tickets no call, no email, no account notification. So I almost bought horrendously inflated nosebleeds backups through ticketmaster. The "transfer" button is currently available on Ticketmaster, but the tickets and barcodes will not be available until a day or two before the event. Understanding your order's delivery status Print. I said I sold my tickets already. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Stubhub purchase stressing me out. Not ready? : r/stubhub - Reddit Re: Selling tickets with delivery delay. Purchased 2 vip balcony tickets online for $370 for a March 30th concert. There is no need to worry though, you are always covered under our FanProtect Guarantee and if there is an issue with the delivery of your tickets, we will find you comparable replacements or your money back. It would have cost me 1300 for the same ones had I waited any longer. I still show an option to transfer tickets in Ticketmaster but not to sell. Sometimes, events don't go off as planned. Solved: Selling tickets with delivery delay - StubHub Community Waiting till the day of is bull****. Hey jbsmith! Why would seller unnecessarily delay ticket delivery? @captain-janeway - There could be several reasons as to why; some already being mentioned. Explain your case the best you can. Sellers often list tickets on StubHub weeks or months ahead of a given event. Musicians can get sick and sporting events can get canceled. Since there is a delivery delay until 45 days before the show date, if I were to sell on StubHub, I wouldn't be able to fulfill the order and get paid for almost a year! Sorry for the confusion. Fan rewards: By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Mobile app: Your order's delivery status tells you if the tickets you bought on StubHub are ready. Hey @PM444! If you don't have the tickets first thing the morning of the show (we have to give the seller until the end of the day that shows for your estimated delivery date), absolutely let me or any of our moderators know in a private messageso we can get right on to our options to help. I was then sure I was going to get hosed. The prices started to drop during the day to $99 for tickets, but still essentially twice as much than face value. Compensation may impact the order of which offers appear on page, but our editorial opinions and ratings are not influenced by compensation. Im in the same situation, How did this get resolved did you receive your tickets or a refund? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. A day later, I see a charge for $495 to my credit card from Stubhub. It's looks like pure scam. Hell they got there money so send the tickets. How do I list my tickets as Side View only and not Side or Rear View? After contacting StubHub customer service we were told nothing they could do, sometimes e tickets will print out seats even when there is none..$370 for general admission?? Also, as Stubhub changed their policies to pay sellers after the event their is no incentive to deliver the seats early. A link has directed you to this review. I'm glad I didn't. StubHub obviously does not care about its customers and will find any way to take money from you. Sorry we couldn't be helpful. It is recommended that a seller deliverstheir tickets sooner if they get them earlier than expected. Thanks! Your sale will show as an open order in your Stubhub account. 1. I was told, "This time it is nothing we can do." I was assigned 2 seats, 67&68. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. In fact, this card is so good that our experts even use it personally. Luckily, that was true and I was able to transfer my ticket to the buyer the night before. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. I didn't go to the show and instead lost more money than the ticket was ever worth thanks to StubHub. You can also reviewUnderstanding your order's delivery statusbased on the kind of ticket you have. Rather, those fees can fluctuate based on factors such as ticket price and demand. Obviously AVOID IF YOU CAN. It may be close to the event due to ticket delivery delays. View complete StubHub Return Policy. I told him repeatedly that I never got an email and he couldn't do anything, I asked to be transferred to a supervisor, and was to Scott who also told me it was my fault for not responding to an email I NEVER RECEIVED! Seller Beware!!!! After the switch, you will enter the email address you use to access the community in order to reset your password. Not only will your tickets be legitimate, but you're guaranteed to get them in time for your event. I purchased 3 pit tickets totaling 530 dollars.
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