Mechanical problems forced the Steamship Authority to cancel about 550 ferry trips between Martha's Vineyard and Falmouth in the first four months of this year, an unprecedented total about 15 times the yearly average and one that has officials scrambling as the summer travel season approaches. Please contact us as soon as you know about your appointment even if the appointment is weeks or months away. In those circumstances, we will impose a fee for the transfer. It will not affect the reservations booked prior to the change. Close. In the event a reservation is neither cancelled with at least 14 days advance notice (or with at least 24 hours advance notice for commercial vehicle over 20 feet), nor changed with at least one hour advance notice, nor used as reserved, no refund shall be issued for the reservation. One person in the group must be designated as the individual responsible for picking up the groups tickets and for coordinating all other aspects of the groups travel. What is your Cancellation Policy? In addition, travel under the Preferred Space Program may not be used for commercial or business purposes. We encourage you to arrive an hour before your departure time so you have the time you need to park your car and ride our free shuttle service to the terminal. Advance reservations are required for all vehicles and can be booked online, by telephone or in person. As a result of the high wind watch, the Steamship Authority has issued a warning to travelers that there could be service disruptions on both the Martha's Vineyard and Nantucket routes on Friday . The Woods Hole, Martha's Vineyard and Nantucket Steamship Authority announced its Headstart and reservation opening dates for the 2022 summer season. All pets must be kept on a leash or in a container, and must be under the control of the passenger at all times. Under certain circumstances, military and Coast Guard personnel in active service, as well as reservists, are also eligible for discounted fares. 2018 Summer Operating Schedules Report Appendices D - G, 3. You can choose to receive island-specific eNews as well as eNews for island residents or travelers. Do I need to pay the fares for my passengers at the time I make my vehicle reservation? Steamship Authority cancels ferry service through evening due to Henri Are there any restrictions on the use of the 10-ride high-speed ferry ticket books? Passenger vehicles originating from Marthas Vineyard or Nantucket on a round-trip basis and returning within 1-31 days are eligible for excursion fares which include up to two (2) adults and two (2) children. SSA Still Hobbled After Ransomware Attack - Vineyard Gazette Do I need to have a written confirmation of my reservation? 02554, Change, Cancel and Refund Policies for Reservations, Enabling Act of the Woods Hole, Martha's Vineyard and Nantucket Steamship Authority, Rules and Regulations Governing Public Conduct on Terminal Property, College Program Application and Verification, Individuals with Disabilities - Accessibility Pass Application, Preferential Boarding: Certification of Medical Need Form and Summary, Senior Citizen Travel Discount Card for Port Community Residents, Cycle Safety PSA from The Bicycle and Pedestrian Advisory Committee of Martha's Vineyard, Travel Tips for Martha's Vineyard Residents, 2023 Brooks Road/Summer Permit Application, 2023 Yarmouth Off Season Permit Application, Guidelines Regarding Advertising on the Steamship Authority's Facilities, Guidelines for Seeking Access to the Steamship Authority's Public Records, 2016 Approved Operating Schedules with Freight Trips, 2017 Approved Operating Schedules with Freight Trips, 2018 Approved Operating Schedules with Freight Trips, 2019 Approved Operating Schedules with Freight Trips, 2020 Approved Operating Schedules with Freight Trips (updated), 2020 Operating Schedules as modified by COVID-19, 2021 Approved Operating Schedules with Freight Trips, 2022 Approved Operating Schedules with Freight Trips, 2023 Approved Operating Schedules with Freight Trips, 1. PDF Change and Cancellation Policies We sell multi-ride cards for passenger travel on our traditional ferries to Nantucket and Martha's Vineyard which significantly lower the fare on a per-ticket basis. Nantucket Terminal:Unless you are informed that you should remain at the terminal for possible travel on the next scheduled trip, you must depart with your vehicle from the Nantucket Terminal. Exceptions are made for customers with disabilities who need to travel with their vehicles, emergency situations, disruptions in service and other unusual circumstances. At the time of booking, you should provide as much vehicle information as possible regarding the rental vehicle. If you are unable to make a reservation for your desired date or time, you may request that your reservation be moved to other dates and/or times if they become available. Individuals who are 13 years of age or over are charged the adult fare; children who are five (5) years of age or over and under thirteen (13) years of age are charged the child fare, unless eligible for a lower fare, but must be accompanied by an adult (a person 13 years of age or older) who is responsible for their care and conduct during the passage. If desired, you may temporarily designate up to three of your Headstart reservations as transferable reservations. No matter what boat you take, it usally takes 35-45 minutes side to side. Please consult the Customer Handbook for eligibility requirements. I also agree to abide by the policies relating to the resident excursion/preferred space and the Headstart programs. A wind advisory is in effect for Monday night. Can I transport or consume alcoholic beverages aboard the ferry? I am traveling in a rental car. Vehicle travel on a standby basis is not available on the Martha's Vineyard route during the Memorial Day Weekend, the Independence Day Holiday Week, the Labor Day Weekend, the Columbus Day Weekend, and on Fridays, Saturdays, Sundays and Mondays during the summer from late June through Labor Day. endstream endobj startxref You may cancel a reservation online, by telephone, or in person at our Reservation Office during normal operating hours. At our discretion, the customer's vehicle may instead travel on a standby basis the following day. Manhattan DA Bragg, Jordan resolve dispute over deposition of former Trump prosecutor. Nantucket, MA We also ask that customers practice social distancing when waiting to board or exit our ferries. 2020 Summer Operating Schedules Report, 4a. 2018 Winter and Spring Operating Schedules Report, 1b. Who is eligible for the Preferred Space Program? Usually such special fares are still increased based upon their length and width, but they are generally lower than our normal commercial fares. Please contact the Group Sales office at groups@steamshipauthority.com to request an application. Are there any restrictions on the use of Preferred Spaces? Do you offer lower excursion fares for Island Residents? I have purchased individual passenger tickets at the regular fare. I hereby authorize the Steamship Authority to contact and communicate with any and all persons who might have knowledge of this information for the purpose of verifying its truth and accuracy. You can sign up to receive Travel Alerts and choose your preferences. Steamship Authority cancels some Memorial Day ferry trips due to Yes. On days that customers can travel on a standby basis, standby vehicles are generally boarded onto vessels after vehicles with reservations, as long as space is available, in the order of their arrival and check in at the departure terminal. Port Jefferson Antique and Garden Weekend BOGO Round Trip Walk-On Special. Motor vehicles and motor boats transported on the Authoritys vessels may have gasoline in their fuel tanks, provided that their gas caps are secured. For these transferable reservations to remain valid, we must receive the transfer slip no later than May 15th of that year or thirty (30) days in advance of the scheduled departure of the first segment of the reservationeven if you decide to keep the reservation for your own use. Welcome to the Steamship Authoritys Downloadable Forms page. If you want to travel on a standby basis from Nantucket, customers must have a paid or pending reservation. Vehicles traveling on a standby basis are generally boarded onto vessels after vehicles with reservations, as long as space is available, in the order that they have been placed on the standby list. We allow bona-fide students and teachers to have off-season permits which are valid for a time period that coincides with thier fall/winter semester. Please note that you cannot change your PIN. Because customers traveling on the M/V Gay Head, the M/V Katama and the M/V Sankaty are required to back their vehicles on or off those vessels, we strongly discourage vehicles towing trailers (except tractor-trailers) from traveling on those vessels. 02568, 1 Seaview Ave Noah Asimow. Due to Covid-19 precautions, all passengers are required to wear a cloth face coverings while on board our shuttle buses and ferries and at any ticket office. Print. You will also be required to pay parking charges for the use of the space. A shortage of deck officers at the Steamship Authority will likely mean a reduction in service for the early summer schedule of the boat line's Nantucket fast ferry, . Here you will find applications and program information available Generally yes. Oak Bluffs, MA Steamship Authority, the largest ferry service in Massachusetts, has fallen victim to a ransomware attack. Due to COVID-19 precautions, we are limiting capacity on our buses and ferries and passengers are required to wear a cloth face covering, per the order of Governer Baker. The Steamship Authority (SSA) announced Saturday on Facebook that a crew shortage forced cancellations to the freight ferry Sankaty, starting with the 11:05 am trip departing from Woods Hole.. You also have the ability to restrict when you receive Travel Alerts to specific days, dates and times. The fare also includes transportation for up to two adults and two children who are passengers in the automobile. Crew shortage causes Sankaty ferry cancellations Passengers are not allowed to bring alcoholic beverages on or off a vessel except for beverages that they are transporting as personal baggage in unopened containers, which may not be opened while the vessel is underway. I have a disability. Passengers traveling without vehicles may be required to place some or all of their baggage on luggage carts for the safety and convenience of other passengers. If you later submit your parking ticket showing that your vehicle was not parked in that lot for 7 calendar days, together with the receipt for the 7-day minimum amount you have paid, we will refund you the difference. Does the Steamship Authority have any security procedures? F-114 Effective January 4, 2023, Passenger Tariff MDPU No. One significantly lowers the fare on a per-ticket basis (with the tickets in the book valid for transportation for two years from the date the ticket book is sold). By Thursday morning more than 24 hours after the cyber attack SSA staff were . Steamship Authority's Full 2023 Ferry Schedule Steamship Authority Fares: Adult $10 one-way, $20 round-trip; Child (5-12) $5 one-way, $10 round-trip; Child (under 5) free; Bicycle $4 one-way, $8 round-trip; Autos (under 17' length thru 5/14) $98 one-way, $196 round-trip; Autos (17' but under 20' length thru 5/14) $108 one-way, $216 round-trip. 02543, (508) 548-3788 The smoking of or other use of marijuana is prohibited anywhere in or upon any of our vessels or on any Steamship Authority property. A motor boat may also have up to two other containers of gasoline not exceeding six gallons capacity each if they are in the motor boat, closed and in good condition, as more fully described in Part L of the Customer Handbook. 1 reply 1 retweet 0 likes. If you are traveling in a group with five or more motorcycles, we encourage you to make reservations to ensure that there will be sufficient space for your motorcycles on the vessel. Similarly, if youre making your reservation online, you can check a box during the check-out process indicating that you will require assistance boarding a vessel and/or to access to the vessel's elevator. This means they will be held under your name until you provide information regarding the specific person (or vehicle) who will be using the reservation. May I travel on the Steamship Authority's ferries with any gasoline, propane or other flammable product? Steamship Authority Grapples with Deck Officer Shortage https://tickets.steamshipauthority.com/main.cfm?CFID=761898&CFTOKEN=51ae77790e5d573a-2506D359-965E-F4C0-D2265CDB8005CB4A, https://public.govdelivery.com/accounts/MASSA/subscriber/new, Click here to subscribe to our eNews or manage your eNews preferences. No pets (except for service assistance animals) are allowed in any food service area. The Steamship Authority, the largest ferry line connecting Cape Cod with Martha's Vineyard and Nantucket, says that they have been hit with a ransomware attack. A communication from the Springfield Parking Authority (see Section 15 of Chapter 674 of the Acts of 1981) submitting its audit report for the fiscal. It was a fantastic ship and I'll miss it. No standby vehicles already selected for boarding will be bumped from a trip to allow the boarding of any late-arriving vehicle with a reservation. Unfortunately, no refund can be issued for an unused reservation that was not cancelled or changed with advance notice. (NOT part of Medical Program), Drive On/Off form - Hyannis and Nantucket - Release and Indemnification Agreement. For more information about our standby procedures, please click here. What happens if I simply do not use my reservation? How do I access the SSA's News, including Current Project Updates, Board Meeting Summaries and Meeting Notices & Agendas? PDF 2023 PREFERRED PROGRAM APPLICATION - www-steamship-assets.s3.amazonaws.com Due to COVID-19 precautions, we are limiting capacity on our buses and ferries and passengers are required to wear a cloth face covering, per the order of Governer Baker. No. Meeting on the Vineyard Tuesday, Steamship Authority governors voted unanimously to approve a 2020 operating budget that raises vehicle and long-term parking rates beginning Jan. 4. Yes. Mass. Steamship Authority Still Impacted by Cyber Attack - NBC Boston Tickets for the transportation of such items can be purchased on the day of sailing at any ferry terminal. 3/4 2 replies 6 retweets 6 likes 2 6 6 Steamship Authority @SteamshipMA 2 Jun 2021 In addition, we will assess a $10.00 processing fee for any refund of a cancelled transferable reservation, regardless of when the cancellation is made. 2018 Proposed Summer Operating Schedule and Appendices A - B, 2b. Parking for the first calendar day (or portion thereof) is free, but thereafter, you must pay parking charges for each subsequent calendar day or portion thereof that your vehicle is parked or stored there. This standby slip contains a telephone number and website link where you can access the terminal's current vehicle standby status as well as the date and time that you should be at the terminal. Check out our 'Ways to Save' for residents page! However, as with any vessel, you should always conduct yourself with care while on-board and pay particular attention to any children traveling with you. Can I travel with my vehicle between Woods Hole and Martha's Vineyard without a reservation? Please consult the Customer Handbook for eligibility requirements. Customers who are required to return to the terminal at a particular time are not guaranteed travel on the next scheduled trip, as we generally will require more standby customers to return to the terminal than can be accommodated on the next trip. A bike shuttle bus is available every day throughout the summer season. Due to COVID-19 precautions, we are limiting capacity on our buses and ferries and passengers are required to wear a cloth face covering, per the order of Governer Baker. What happens if I lose my parking ticket? 508-477-8600. Further changes will incur a $10 fee per change. 1 Cowdry Rd, Woods Hole, MA 02543. No. The tickets or reservations are now good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. Travel between Martha's Vineyard and Woods Hole: Click here for the entire Customer Policies and Procedures Handbook. Visit www.SteamshipAuthority.com/email_lists and click on either "Click here to subscribe to our eNews or manage your eNews preferences" or "Click here to manage your travel alert preferences." Standby travel is available on the Nantucket route every day of the year. Hyannis, MA Passenger tickets are transferable among individuals who are eligible for the fare charged. If your last name has changed, you can make the change to your profile. Will I pay more if I am towing a trailer? We charge an additional fare for any trailer towed by an automobile. The Steamship Authority, which runs ferry service to Martha's Vineyard and Nantucket, said Wednesday that it had been hit with a ransomware cyberattack that continued to affect its payment . Yes, you can skip the ticket line and purchase passenger tickets for our traditional ferries by using our eFerry ticketing system. I am traveling in a camper. Retweeted. Steamship Authority on Twitter Due to COVID-19, we have extending the time period in which customers can use a passenger ticket or vehicle reservation. Yes, to the extent that space is available. In its place, we have a new MASSIVE ferry where you drive your car on . Year-round, daily frequent passenger and auto ferry service between Woods Hole, Cape Cod and Martha's Vineyard. Further, the Steamship Authoritys licensed concessionaire may not serve alcoholic beverages to any passenger while the vessel is at dockside or prior to casting off. Woods Hole, MA High winds cancel morning ferries.
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